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Savings alert! 13% below average rates

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Reviews (74)
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22 - 27 of 74 reviews
Reviewed July 31, 2017

Sheets were wet the unit was burning had to be moved to another room with the same issues door was off line and wouldn't close all the way water coming in the room horrible expirence
For the price I paid at 179 I think the quality should have been alot better that expirence was worth 25$ a night

  • Stayed: July 2017, traveled with family
    • Value
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Review collected in partnership with Extended Stay
Thank bobbyi331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, General Manager at Extended Stay America - Chesapeake - Crossways Blvd., responded to this reviewResponded July 31, 2017

Bobby, we apologize for the issues you encountered during your stay and for the inconveniences caused to you. We strive daily to please all of our guests, and it looks like we fell short of our goal. We appreciate you sharing your feedback as it will help us to step up our efforts moving forward. Please consider giving us another chance to redeem ourselves in the future.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2017

Customer Service was Excellent would not change a thing keep up the good work thanks the service for a great job they did I'm going to offer our company to stay there every chance they get may visit there would be soon thanks

  • Stayed: July 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Extended Stay
Thank A3019NTjaym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, General Manager at Extended Stay America - Chesapeake - Crossways Blvd., responded to this reviewResponded July 25, 2017

Thank you for choosing Extended Stay America - Chesapeake - Crossways Blvd. for your accommodations. I appreciate you mentioning our friendly, helpful staff. We pride ourselves on 100% guest satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts were noticed. We appreciate you being our guest and look forward to welcoming you back soon.

Sincerely,
General Manager

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Reviewed July 24, 2017

I stayed for 2 months as a travel nurse. Staff friendly. Room clean and comfortable. No frills. Good place to stay on a budget. Only complaint was outside was people smoking in non smoking building. Didn't happen all the time but with a long stay you never know who your neighbors will be. Outside grounds could be kept cleaner.

  • Stayed: May 2017, traveled on business
    • Value
    • Location
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Review collected in partnership with Extended Stay
Thank Karrie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, General Manager at Extended Stay America - Chesapeake - Crossways Blvd., responded to this reviewResponded July 26, 2017

Thank you for being our guest at Extended Stay America - Chesapeake - Crossways Blvd. We are pleased to know you liked your clean room and were also impressed with our courteous associates. With that said, I regret the inconvenience you experienced during your stay and appreciate you letting us know so that we can improve our service delivery. We hope you will come and see us again the next time you are in this area.

Sincerely,
General Manager

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Reviewed July 22, 2017 via mobile

This is the worst hotel I ever stayed in. The person who checked me in was rude and did not even wore a uniform. The whole time he seemed annoyed.

When I entered the room, it smelled dirty and moldy. The best was made but looked like dirty sheets and comforter. After I slept on the bed, I immediately itches over my body. It was not bed bug but the bed was just dirty. It was so bad that I did not even leave a tip.

DON'T STAY AT THIS MOTEL!

Stayed: July 2017, traveled with family
Thank dmvistor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, General Manager at Extended Stay America - Chesapeake - Crossways Blvd., responded to this reviewResponded July 25, 2017

Please accept our apologies for failing to provide you with a pleasant stay. Your comments have prompted us to double our efforts so we can be sure to meet the high standards you expect from us every single stay. We are committed to making sure we don't repeat what you experienced. We would like to regain your trust and hope you will give us that chance in the future.

Sincerely,
General Manager

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Reviewed July 7, 2017

Not clean,unprofessional, location,etc. I would never ever stay there again nor recommend to another other person. Pets should not be allowed. Smoking should not be allowed. The queen size rooms should be bigger,etc.

  • Stayed: June 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Extended Stay
Thank V2671QMstephanieb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, General Manager at Extended Stay America - Chesapeake - Crossways Blvd., responded to this reviewResponded July 9, 2017

Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for our shortcomings while you were here. We hope you will give us another chance to provide you with exceptional service in the near future to help you regain your trust in us once again!

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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