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“Wonderful Service” 5 of 5 bubbles
Review of SpringHill Suites Chesapeake Greenbrier

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SpringHill Suites Chesapeake Greenbrier
Ranked #3 of 42 Hotels in Chesapeake
Norfolk, Virginia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful Service”
5 of 5 bubbles Reviewed August 1, 2013

After moving from another hotel, the minute I came through the front door of the lobby I was sincerely welcomed by a genuine smile, not one of those face ones you sometimes see. My stay has been wonderful.

Great location lots of stores including a mall across the street. Plenty of restaurants to choose from and at least three big plazas in the surrounding area.

The rooms are very clean and spacious with a kitchenette. Separate vanity are from the large glass enclosed shower and a very comfy bed. I did have one issue which was resolved very quickly. The batteries to the lock on my door died as the key did not work. The front desk called maintenance and he, Anthony, immediately showed up and in less than 5 minutes I was back in my room! This place is so warm and inviting, I decided to stay the whole month I will be here in town. THANK YOU!

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank corali4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penny_Hunt, General Manager at SpringHill Suites Chesapeake Greenbrier, responded to this review, August 10, 2013
Hello! and Thank you to our new found friend!!

The Springhill Suites Chesapeake is thrilled to have your as our guest and we are so very excited to hear that you have enjoyed your stay with us. The staff at the Springhill works hard to ensure that our guest feel nothing less then genuine hospitality and we appreciate your feedback. We are pleased to hear that you have decided to stay with us for your extended trip and we look forward to servicing all your needs. Please continue to make yourself feel at home and please do not hesitate to let us know if there is anything we can do to ensure that all your visits with us are productive and enjoyable.

Thank you again! We look forward to a long relationship.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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271 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 31, 2013 via mobile

This hotel is very nice three problems I found. 1) the beds aren't very comfortable I tossed and turned all night. 2) being we stayed mid July it was very HOT! The AC wouldn't go up any more seems like its set at one temperature. 3) we were three in one room and all they gave us was one shampoo & conditioner definitely not for three people, no big deal I asked for extra which I shouldn't have had to do in first place. If you have three people to a room you'd think they supply enough. Anyhow, overall our stay was pleasant good thing breakfast was included.

  • Stayed July 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ClaudiaMandes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penny_Hunt, Manager at SpringHill Suites Chesapeake Greenbrier, responded to this review, August 10, 2013
Hello to our valued customer,

The Springhill Suites would like to thank you for taking the time to give us feedback regarding your stay. We want you to know that we take all information from our customers very seriously and we appreciate knowing both the positive aspects and the areas where we can continue to be better. We do understand how important it is to our families that travel to feel at home and have all the services they need while traveling. You can be sure that we have taken your information and responded to it accordingly.

Thank you again! We enjoyed having you as our guest and we look forward to having you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericksburg, VA
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed July 29, 2013

We stayed here for one night in 7/2013. POSITIVES: perfect size room for a family of 5, 2 queen beds plus a queen size sofa bed & 2 large flat screen tvs.; room was spotless, very clean; quality of breakfast food was good. ;close to Va. Beach area NEGATIVES: call themselves a "green" hotel... so when we walked in to our room, the temp was set to 80 degrees. The thermostat does not show current room temp, only what temp is set to. So after turning temp down to 68, room never felt colder than 75. We like to sleep in a cold room, so this was the most disappointing part of our stay. We had to borrow a box fan from the front desk (I knew this was an option thanks to another reviewer).. ; tub in bathroom in very slippery - we all almost lost our footing while taking showers, so hold on to shower bar ; pool is half the size of a normal indoor hotel pool.... kids were not impressed!; breakfast was delayed due to delivery truck not arriving in time (that is what my husband was told)... when we went down to eat, there was no place to sit either....ended up bringing food up to our room.; no fresh coffee available in lobby during afternoon hours (when we arrived at check in around 5 pm , there was nothing...) But overall, this is a really nice hotel in a convenient location.

Stayed July 2013, traveled with family
Helpful?
1 Thank Kristi5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penny_Hunt, General Manager at SpringHill Suites Chesapeake Greenbrier, responded to this review, August 10, 2013
Greetings to our special guest,

We at the Springhill Suites would like to sincerely thank you for taking to time to give us the feedback regarding your stay with us. Of course we truly appreciate the compliments, the staff truly works hard to ensure we do everything possible to make are guest feel welcome. We also appreciate the information regarding areas where we can improve, it is only through this information that we know where our focus needs to be so we can offer all our guest the very best experience possible.

Please know that we will be addressing all the areas that you mentioned with our entire team. You can be sure that we will continue to keep our hotel high within Marriott standards.

We look forward to a return visit from you and your family.

Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericksburg, Virginia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 24, 2013

Loved the housekeepers. Everyday I was greeted by them. Everytime once passed by, the greeted me and welcomed to the hotel. Were very friendly and treated me as if they valued my business. Also, the check in process was easy and awesome!!! The lady who checked me in (short blond hair and long eye lashes)- was EXCELLENT. Easy to speak with. Answered all my questions. And made me feel as if she was happy that I chose this hotel. We loved her. The hotel was clean, quiet, and located in a silent place. It's the last hotel on the street. Was very private.
Special thanks to Anthony Cassell- I think he works in the maintenance department. We had no maintenance issues. However, he was always around thanking us for staying at the hotel, giving us directions to different locations, and just asking us about our day: Small talk. We looked forward to seeing him every day just to talk to. Always greeting people. Always smiling!!

We just loved our stay at this hotel and will continue to stay here every time we come down to that area for vacations.

Slight issue with the kitchen staff though. During breakfast, it seemed as if that we were bothering them. They were always frowned. Bumping into people. And I felt as if they were rushing people out of the dining area. Started breaking down the buffet area 5 min till it was ending. I understand that part but they could have been more friendly. Their customer service needs a little work.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KKISHA1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penny_Hunt, General Manager at SpringHill Suites Chesapeake Greenbrier, responded to this review, August 10, 2013
Hello Frederickburg Guest,

Thank you for the very kind compliments and feedback about our hotel. You can be sure that all our staff members have read your informaiton and we truly enjoyed having you as our guest. We know how important it is for our summer travelers to have a positive experience while on vacation we we work hard to ensure that every part of your stay is staisfied.

Thank you again for staying with us. You have our word that we will continue focusing on making our guest feel welcome and we look forward to having you back again!
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Raleigh, North Carolina
1 review
4 of 5 bubbles Reviewed July 10, 2013

My family and I stayed here from July 8 - 10 for a family getaway and to fish. The staff was wonderful. Ms. Cassandra was the best and Peggy,in charge of the cleaning staff, was a dear. I did have a problem with our room not being clean when we returned from fishing, but Ms. Cassandra took care of it and Peggy also tried to make amends. Management gave us more points than I ever thought we would receive for our inconvenience. Ms. Cassandra took care of everything just like she said she would. I would definitely stay here again.

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Carolinagirl1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penny_Hunt, General Manager at SpringHill Suites Chesapeake Greenbrier, responded to this review, August 10, 2013
Greeting to our Carolina Friend!

From Cassandra, Peggy an our entire staff - thank you for the warm and sincere feedback about your stay with us. We truly enjoy hearing from our guest and knowing that we are leaving strong lasting impressions. Making our guest feel welcomed and relaxed is what we focus on everyday and we truly appreciate you taking the time to let others know about our hotel.

You know you have a home away from home to next time you're in our area. We look forward to having you back. Until next time.....be safe and come back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, VA
Level Contributor
139 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed July 8, 2013

From the front desk to the clean, comfortable room, Springhill Suites have yet to let me down and this hotel was no different. The stay was nice, the location was great and I'd highly recommend it to not only my fellow business travelers but weekend get-aways as well.

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kayeteekaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penny_Hunt, General Manager at SpringHill Suites Chesapeake Greenbrier, responded to this review, August 10, 2013
Thank you to our loyal Springhill Suites Guest,

We are so glad that you enjoy our brand and we at the Springhill SuitesChesapeake would like to say a special thanks for your compliments. Keeping our service consistent is very important to us and our loyal guest feedback is invaluable.

We look forward to seeing you the next trip around. Best wishes from your new family at the Springhill Suites in Chesapaeke Virgina!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 8, 2013 via mobile

The only minor issue was that the air didnt cool the room as much as we'd like for it to. They provided us with a box fan. It was worth it for the room & value. And when we spoke to the front desk about it they were very apologetic and quick to try and resolve the issue. We will definitely be back!!

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tera K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penny_Hunt, General Manager at SpringHill Suites Chesapeake Greenbrier, responded to this review, August 10, 2013
Hello to our friends in Columbus Ohio!

We were so very happy to have your as our guest and we are glad that you enjoyed your stay with us. We appreciate your feedback regarding the air conditioning and we have addressed this situation with our managment and engineering staff. Ensuring that our guests have a positive experience is what we at the Springhill Suites pride ourselves in, and we continue to grow only from valuable feedback such as yours.

Please never be a stranger if you are ever in our area again. Until next time, take care and thank you for your business!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Chesapeake Greenbrier

Property: SpringHill Suites Chesapeake Greenbrier
Address: 1446 Crossways Blvd, Chesapeake, VA 23320-2839
Phone Number:
Location: United States > Virginia > Chesapeake
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Chesapeake
#9 Business Hotel in Chesapeake
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Chesapeake Greenbrier 3*
Number of rooms: 132
Official Description (provided by the hotel):
Springhill Suites Chesapeake Greenbrier is your all suite hotel eqipped with kitchenettes and complimentary wireless internet. Need a ride to the airport? We offer shuttle service to and from the airport. We are your hotel with friendly service for your business needs, social functions and family vacations in Hampton Roads. ... more   less 
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Also Known As:
Springhill Suites Chesapeake Greenbrier Hotel Chesapeake

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