You really want Bluegrass Grill to be a friendly and hospitable place. Folks in Charlottesville have been exceedingly generous over the years in their praise and support of this popular breakfast spot. But the long waits, combined with indifferent, sometimes rude service, along with a memorable morning two years ago when Christy the owner slammed her hand down on the counter when I asked for cream, finally convinced me that my patronage was not appreciated. Today I returned with my son, who is home for college, and after waiting 45 minutes for eggs and sausage, which followed a 45 minute wait for a table, I realized what really drove me away for 2 years. The owners and servers seem to despise their customers. Rather than receiving an apology, or even an explanation, when I asked –around thirty minutes in --when the food would arrive, I received a cold stare followed by the remark, "it's going to be 20 more minutes, 4 tickets are ahead of you, would you like to cancel your order"? This must be what Purgatory feels like. The 20% tip I included in my check felt like a small price to pay to break free from this incubator of malaise into the sunlit afternoon.
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