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Omni Charlottesville
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Reviews (1,928)
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1,146
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All reviewspedestrian mallgreat locationselect guestself parkingrestaurants and shopscorner roombreakfast buffetoutdoor malloutdoor poolexcellent hotelmain streetbusiness tripfront desk stafffitness centerhistoric downtownexcellent stayeasy access
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1,283 - 1,288 of 1,928 reviews
Reviewed April 12, 2014

Based on the location and the tripadvisor rating I chose to stay at Omni when I came to attend a meeting at UVA on Saturday, the 12th. Although I requested for a quiet room I was first given a room next to the elevators. After explaining to the front desk clerk again that I would like to have a quiet room, I was assigned to another room. When I came back from dinner last night I was appalled to find that music played outside of my window was so loud that it was impossible to sleep. It is 1 am now, the loud music outside of my window continues again tonight...It is inconceivable that a decent hotel would allow such loud music at any hour, leaving alone so late at night.

The hotel and the room look very dated, and the service is mostly nonexistent. I cannot recommend this hotel to anyone at any price.

  • Stayed: April 2014, traveled on business
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2  Thank jscdjjk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Charlottesville, responded to this reviewResponded April 14, 2014

Thank you for taking the time to share your feedback on Trip Advisor and also for taking the time to speak with us directly regarding the concerns you had during your stay. We understand that we fell short of your expectations and for that we apologize. We did follow up with security to ensure that the appropriate steps were taken to reduce the noise you experienced and regret that you felt it should have been handled in a different manner . We are fortunate to have a location in the heart of historic downtown Charlottesville but occasionally our location makes us vulnerable to noise from the surrounding venues. In most cases, this is not an concern but we are always happy to work with our guests that may be sensitive to noise to ensure that they are in one of the quietest areas of the hotel. Guest feedback is a valuable tool for us to understand how we can improve our service and we are thankful that you gave us the opportunity to read where you feel like we have opportunity to make changes. If your travels bring you back to Charlottesville we hope that you will consider giving us a second opportunity to gain your confidence in our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2014

the Omni hotel in Charlottesville, Va is terrific. wonderful location as well as top notch staff. you can walk out the back door of the hotel and into the pedestrian mall which is a treat in itself-- many local shops with interesting merchandise. Timberlakes pharmacy still offers homemade sandwiches, soups and desserts. the toy store is wonderful!!

  • Stayed: April 2014, traveled with friends
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Review collected in partnership with Omni Hotels & Resorts
Thank Lynn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2014

Booked a trip to Charlottesville to run a marathon. Omni was located right at the start and the finish. We were steps from all the restaurants and shops It was beautiful hotel and the staff is 100% professional.

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with Omni Hotels & Resorts
Thank Gerilynn V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2014

We stayed on a quiet Thursday night in early April. The hotel's location at the end of the historic downtown mall is perfect - quiet, lots of trees, an abundance of great restaurants and shops. The hotel staff is very friendly (as was just about everyone we encountered in Virginia!) and efficient. We had two double beds and the one I slept in may be in need of a new mattress. The bathroom was also quite compact, although perfectly adequate with lots of hot water and good water pressure. Since I'm a member of Omni's loyalty program I received a nice cookies/milk amenity, and two bottles of spring water -- nice touch! Our room was on one of the upper floors and looked out towards the Blue Ridge mountains (past a Staples store), which was quite nice. Sadly, we didn't have time to check out the fitness center, pool, and restaurant. We'll definitely be back!

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Omni Hotels & Resorts
Thank Lauren L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2014

Great location; clean; wonderful staff; a bit pricey for the area. Walk right out to Pedestrian Mall; easy access to UVA Grounds. Self parking is free and very easy access from hotel. We used Valet one other time and thought it was a bit slow.

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Omni Hotels & Resorts
Thank Nancy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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