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“Pleasantly surprised”

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Holiday Inn Charlottesville-Monticello
Ranked #24 of 35 Hotels in Charlottesvill...
Reviewed April 8, 2013

We stayed on Easter night. Overall one of my best hotel experiences! Clean, convenient, very quiet (we asked for a room on the parking lot side after reading reviews about the noise from the interstate), extremely comfortable King bed, large TV. We stayed right next to the elevator and heard NOTHING. Maybe it's louder at other times of the year but it was probably the quietest hotel stay I've ever had! Great room darkening drapes. We stayed on the 5th floor. No problems!

  • Stayed: March 2013, traveled as a couple
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1  Thank nuat2ud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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271 - 277 of 403 reviews

Reviewed April 5, 2013

This was one of my worst experiences at a Holiday Inn. The room was not clean and the bath room was terrible. The room smelled like a high school gymnasium. To make it worse the hotel staff did not seem to care. The desk person was rude and aggressive. After one night I checked out and moved to a different hotel. Note the only bright spot in the stay was the fitness room it was clean and every thing worked for a change.

Room Tip: Just dont stay at this hotel.
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  • Stayed: April 2013, traveled on business
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1  Thank TravelsTooMuch1909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Charlottesville-Monticello, responded to this reviewResponded April 18, 2013

Dear TravelsTooMuch1909,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience.

Regards,

Brenda J.
eMedia Coordinator
IHGCare

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Reviewed April 4, 2013

If your visiting Monticello this hotel has a great location, just a 5 min drive to Monticello. Checkin was a breeze, room was clean and linens fresh. Breakfast in restaurant at hotel was good and service from all hotel employees encountered was good. Rate paid was more than fair for this location and also the location avoids the U of V traffic hassels. Would recommend this hotel for a stay while visiting Monticello etc. Hotel is located close to a major freeway, so to avoid traffic noise, get an even numbered room that faces the parking lot, the odd number rooms face the rear of the hotel and highway.

Room Tip: Get an even numbered room facing the front of the hotel, rear facing rooms face a major highway and...
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  • Stayed: March 2013, traveled as a couple
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Thank Randall M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 31, 2013

We stayed in this hotel for 3 nights. It was very convenient to the things we wanted to do in the Charlottesville area but it left quite a bit to be desired...namely peace and quiet. Everything in the room was loud. We stayed in one of the newly renovated rooms (we were definitely the first to stay in that room as there was still a construction sticker on the shower glass). The renovation looks very pretty and very modern but it's not overly practical--especially related to the bathroom. There is nothing to absorb sound so you can hear EVERYTHING in the bathroom from the rest of the room. The shower drain was also incredibly loud. The bathroom door itself is a sliding frosted glass one so it's no wonder why everything can be heard.

There was another bothersome noise that we finally determined to be the elevator mechanic room...we were several rooms away from the elevators and the mechanic room but we sure knew every time it was in use.

Overall it was fine--very clean--but I'm not sure I'd stay there again.

  • Stayed: March 2013, traveled with family
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Thank Dc4321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Charlottesville-Monticello, responded to this reviewResponded April 15, 2013

Dear Dc4321,

Thank you for taking the time to provide feedback on your stay. We are pleased to see you enjoyed the room accommodations. It is unfortunate the ambient noise levels of the room, and hotel in general prevented you from fully enjoying your stay. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you again in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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Reviewed March 30, 2013

Hotel is in process of renovation. First 2 floors completed but we stayed on the 4th floor which is scheduled for November. Ask for the renovated rooms. Our room was comfortable but dingy. The bathtub could have been cleaner. Have stayed here before due to the proximity of family and reasonable cost of room.

Stayed: March 2013, traveled as a couple
Thank LNM1108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Charlottesville-Monticello, responded to this reviewResponded April 21, 2013

Dear LNM1108,

We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Nevertheless, we’re sorry for any inconvenience you experienced because we did not live up to your expectations. Though we would prefer you had a better experience, we would like to thank you for sharing your thoughts, and hope you will give us the opportunity to serve you again in the future.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G.
Case Manager
IHGCare

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Reviewed March 18, 2013

We stayed at this hotel because of it being so close to Monticello and it was like 6 minutes away. Virginia is nice and the gas is super cheap. We went downtown and ate dinner and breakfast and sat outside in an outdoor walking mall that had many restaurants. Many to choose from with some good looking menus.

  • Stayed: June 2012, traveled with family
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Thank travelinmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Charlottesville-Monticello, responded to this reviewResponded July 16, 2013

Dear travelinmen,

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise.

Sincerely,

Orlando A.
Case Manager
IHGCare

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Reviewed March 4, 2013

We paid 90 dollars for a tiny room/bed that was dirty thank god we only stayed one night. We found someones dirty baby clothing under the bed. The bathroom smelled soooo bad I dont know why it looked clean but smelled of sewage. The vent in the bathroom was busted open and stuffed with lots of dust and lent. Someone pulled the fire alarm while we were staying and I called the front desk and the lady said "Uh we don't know whats going on but we are investigating you should probably evacuate in case." Which followed up with me rushing my fiance out of the shower and getting him dressed to go and having them call us back saying never mind. I went to workout and that honestly was the best part of the hotel the workout room lol! When I went though to work out it was 9am and there was food all over the hallways and laundry everywhere which wouldn't be an issue if I saw house keeping somewhere. They were also renovating the place which made the elevators dusty. Wouldn't be staying here again. Also the view from the room was a bunch of dumpsters and the gross moldy pool. I wish I would have taken more photos but my fiance insisted that I stop once I showed him the pictures of the vents.

  • Stayed: March 2013, traveled as a couple
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1  Thank Mackattack89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Charlottesville-Monticello, responded to this reviewResponded March 18, 2013

Dear Mackattack89,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received poor service from housekeeping and front desk and for the fire alarm during your stay which was unacceptable. We will look into these point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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Additional Information about Holiday Inn Charlottesville-Monticello

Address: 1200 5th St SW, (I-64 And Route 631), Charlottesville, VA 22902
Phone Number:
Location: United States > Virginia > Charlottesville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 35 Hotels in Charlottesvill...
Price Range: $99 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Charlottesville-Monticello 3*
Number of rooms: 130
Official Description (provided by the hotel):
Welcome to the Holiday Inn Monticello Nestled in the foothills of the Blue Ridge Mountains, we are 2 miles from the Historic Downtown Mall . We are the closest hotel to nearby attractions such as: Monticello; Ash Lawn-Highland; and Michie Tavern, and a convenient 3 miles from the University of Virginia and the UVa Hospital. Our hotel is just minutes away from the numerous arts and entertainment events held at the Paramount Theatre, Downtown Pavilion, Starr Hill Music Hall, Ash-Lawn Opera, and our newest venue, the John Paul Jones Arena also known as The Jack or JPJ . For visitors traveling on business we are close to State Farm Regional Office, GE-Fanuc, Hyosung, Lexis Nexis, SNL Securities, Klockner Pentaplast, UVA Medical Center, Martha Jefferson Hospital, , and Luck Stone Corp. This Charlottesville hotel features comfortably appointed rooms, free high-speed Internet, local phone calls, HBO, pay-per-view movies, irons & boards, hair dryers and coffee makers. The full service restaurant Charlotte s serves breakfast, dinner and room service daily. We have over 2200 square feet of versatile meeting and banquet space to host events for business meetings, weddings, reunions , and events . Let our experienced staff focus on the details to ensure that your event is a complete success. ... more   less 
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Also Known As:
Holiday Inn Charlottesville-Monticello Hotel Charlottesville
Charlottesville Holiday Inn

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