Booked room 3 months in advance at $99.99 for one night.
Calledfrom highway to get directions and the desk worker could not give correct directions.
When we arrived at 2am, the woman behind the desk said "We've been waiting for you," but more with a tone of "I've been waiting for you to get here so I can go to bed," than "Welcome to our motel!" She then attemped to charge me $150 for the room, because "that's what everyone else is paying tonight." I did not have my written confirmation with me, but talked her down to $109 with an assurance that when I returned home, I could get the rest refunded with no problem if I had my confirmation. 2 weeks have passed and despite several contacts they have not refunded the difference.
The room itself was the worst hotel room I have ever stayed in. The headboard fell off the wall onto the bed; the bathroom was dirty and shower mildewed; but because of the hour and no other vacancies, we stayed. When we woke in the morning, after sleeping in our clothes, I noticed spills and stains on the blankets that made it obvious that it had not been washed.
I could not be more disgusted by the motel, and in turn more frustrated by the lack of customer service both at the local and national level...More
- Free Wifi
- Free Parking