My sweetheart loves this place. Although the last two times we've been there it's been a disappointment. The last time, although he selected his steak when we walked in and was given his ticket, when the food was presented -- it was a steak 1/2 the size (and a different cut) than what he ordered.
The manager DID comp the steak and was very nice.
However, the sides came out wrong the first time, the waiter couldn't get the drink order right, and at the end of the meal he at first double charged our card for the meal, then canceled and re-rang the order. Which is fine, but we generally use a debit card - so you're out TWICE the amount until the bank clears that up.
Just a general incompetence all around.
I find their use of spices heavy-handed and find everything there to be oversalted. Oh, and no one in that kitchen knows the difference between Medium, Medium Rare, Rare, Medium Well and Well Done steaks. It's a crap shoot whenever you order. (even though the wait staff has been trained to 'remind' you what you're ordering....)
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