I am a frequent traveler (Business and Pleasure) and have never taken the time to review a hotel, as I feel that Trip Advisor is usually spot on. However, since this was the single worst hotel experience, I feel it necessary to take the time to warn other travelers. We have also written a complaint to the hotel manager so we are upfront with the staff and have not received a response to date.
Were there on business for a conference and this was one of the hotels recommended by the venue. There were several options, but we chose this one as it is a few blocks from the expo center.
We requested 3 rooms with kingsize beds. We emailed the staff a week prior to our stay of and confirmed with Manager in writing who assured us King Size beds were confirmed for all our reserved rooms. When we arrived a very unapologetic staff member let us know no king size beds were available for any of the three rooms and even though we had written confirmation they couldn't help us. We each were given double bed rooms instead. Again, had we not been assured the king size we would have booked elsewhere.
As I sat in the room late night trying to work at night, the internet, both wifi and ethernet connection was so slow that it was unusable.
I decided to turn in for sleep. The pillow had no form. And by no form it was as if someone stuck a cotton balls in a sack. I would have been better suited to take the mini pillow from the airplane. I went though both beds and all the pillows were the as same. I have never seen such a cheap pillow and was shocked at just how uncomfortable they were.
To make matters worse the planes were constantly landing, what seemed like overhead, every 20 minutes and I had a brief moment where i thought about the scene in "My Cousin Vinny" with the train. I wager some of the other hotels in the area were better suited or had thicker walls to defray some of the sound.
And as a final insult to the evening, I heard scurrying around the room throughout the night. What sounded like a critter was coupled with the air conditioning kicking on and off during the evening to make for a comically awful night. I had no sleep and was a mess for the conference. When I awoke I decided to take a shower, where they placed a bath mat. Unlike other hotels that have the mat carefully secure to the shower, this one floated like a hovercraft when water got under it and instead of giving me "no-slip" support, I was trying for the entire to keep my balance and not slip and kill myself the entire shower.
So there you have it. You be the judge and proceed with caution. I only wanted a stop over with my team to get some sleep after a long day of traveling, but was treated to the single worst hotel experience ever. My other coworkers were treated to the same experience so I figure this review is as good as three separate reviews. I am sure there are other hotels in the vicinity with better reviews for you to consider.
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- Also Known As:
- Wingate By Wyndham Chantilly / Dulles Airport Hotel Chantilly
- Wingate Hotel Chantilly
- Wingate Dulles Airport