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“breakfast layout needs work”

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Hyatt Place Dulles Airport South
Ranked #3 of 14 Hotels in Chantilly
Certificate of Excellence
Reviewed March 6, 2014

Based on my experience from other Hyatt Place properties I decided to try this one. The first thing that I notice is it is a remodel not a brand new Hyatt. Don't get me wrong the property is nice and the room was huge but the lobby needs work. The seating for breakfast was all over the lobby. The breakfast items were in a room off to one side that did not have a good flow. The cups were in one area and the coffee was in another. It was a workout just to get your breakfast. The food was good and the staff was great but they may want to rethink their lobby layout. This will not stop me from staying here but I think next time I will eat in my room.

  • Stayed: January 2014, traveled with family
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Thank theresa k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaurenR111, Manager at Hyatt Place Dulles Airport South, responded to this reviewResponded March 9, 2014

I appreciate you taking the time out of your day to review our hotel. I am glad that even though you found the layout between the seating area and the coffee and mugs frustrating you were satisfied with our breakfast service and the quality of the food. The feedback you gave on the layout will be considered and I apologize for the frustration it caused you. We look forward to your next visit!

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337 - 343 of 510 reviews

Reviewed March 2, 2014

We frequently stay here when we're in Chantilly on business and occasionally when flying out of Dulles. The property is located right off Hwy 28 about 3 or 4 miles north of I 66. The hotel is very comfortable, offers free internet, a nice breakfast that changes day to day and parking. They also offer a free shuttle service to Dulles about 6 miles away.
It's a nice package offering the amenities we prefer at a reasonable price.

  • Stayed: March 2014, traveled on business
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1  Thank Bermudaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaurenR111, Manager at Hyatt Place Dulles Airport South, responded to this reviewResponded March 9, 2014

Thank you for reviewing our property and your loyalty to our property. It is nice to hear that you feel comfortable at our hotel and enjoy our delicious complimentary breakfast! See you next time you are in the area!

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Reviewed February 17, 2014 via mobile

The staff had the best customer service and smiles. Our room had a small problem BUT it was fixed as soon as we made a report. The rooms are nice and big and the shower is sexy. We can't wait to book another weekend here.

Stayed: February 2014, traveled as a couple
1  Thank Marcia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaurenR111, Manager at Hyatt Place Dulles Airport South, responded to this reviewResponded February 23, 2014

Thank you for taking time out of your day to write this review. It is fantastic that you found our staff to be top notch! Glad we could fix your issue and you could enjoy your stay at the Hyatt Place Chantilly. Looking forward to serving you again on your next visit!

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Reviewed February 15, 2014 via mobile

We stayed here for a wedding for two nights. We prefer Marriott as we are frequent travelers but this was where the wedding party chose. For the room rate we were happy for the most part. Room was spacious with separated sleeping and large seating area and a medium fridge and desk. Bed was ok. There is a large walk-in shower. Walls were quite thin which is my only major complaint. All the hotel staff were very nice! Breakfast was better than I expected although I always think having Starbucks coffee is a negative. I didn't try the eggs but the sausage and waffles were good. The oatmeal needed to be hotter. Fresh fruit, muffins, and juice were nice. If the rate was the same we may stay here again if in the area.

  • Stayed: February 2014
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Thank Deedleann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaurenR111, Manager at Hyatt Place Dulles Airport South, responded to this reviewResponded February 23, 2014

Thank you for taking the time to review our hotel. I am pleased to hear you loved our spacious guest rooms. I apologize you were disappointed with the oatmeal temperature during your stay. Please know that this is an issue we will talk with the staff to correct. I hope you will stay with us again if you are in the area.

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Reviewed January 19, 2014

I had never stayed at a Hyatt Place before but this trip allowed me to stay in two different ones, a day and 800 miles apart. The first one was prior to flight from IAD. Accommodations were very nice. It is located about 7 or 8 miles from airport. Free shuttle to and from is available. We parked our vehicles there for the duration of our vacation. Several restaurants are within walking distance. All rooms are semi suites with a pullout sofa, sink and refrigerator, etc. Lobby area was very nice with for-purchase sandwiches, bar, etc. a very nice free breakfast is offered. Free wifi. Will definitely stay again!

  • Stayed: January 2014, traveled with family
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2  Thank HappyValley1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaurenR111, Manager at Hyatt Place Dulles Airport South, responded to this reviewResponded January 23, 2014

Thank you for taking time out of your day to review the Hyatt Place Chantilly. It is great to hear that your stay was wonderful! The location, spacious guest rooms, and convenience of 24 hour food makes our hotel a great choice! We are all looking forward to your next stay with us!

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Reviewed January 15, 2014

For the price I paid for this room through Priceline it is a steal so I am not going to be too mean, but still being fair. The room is a good size with a king bed and a huge sofa bed so for the three of us it is superb. However, the sliding doors for the standing shower are made with flaws, because they can never be closed tight to the edges so whenever we take a shower there will be puddles of water in the bathroom. I have notified the front desk about this problem but they never fix it for the 6 days we stay there. Breakfast is nice especially on week days, but then the breakfast area is way too small for the size of this hotel so we almost always have to wait for a table or even a chair to be available. Location wise, it is great because I can enter the highway in just a minute to get some where, and right next to the hotel are two strip malls with two gas stations and many eateries.

Room Tip: We have a room at the end of one of the building wings and it is quiet.
See more room tips
  • Stayed: December 2013, traveled with family
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Thank lasallejai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaurenR111, Manager at Hyatt Place Dulles Airport South, responded to this reviewResponded January 18, 2014

Thank you for taking the time to review our hotel. I do apologize that your shower was not fixed during your stay. However, I am pleased to hear you loved our spacious guest rooms and the location of the hotel. I hope you will choose to stay with us next time you are in the area.

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Reviewed January 12, 2014

Quick drive from the airport, fast check-in. The shuttle driver was so pleasant.

Person at the front desk obviously did not want to be there but answered all my questions satisfactorily. All other staff were very nice.

The room was a nice size. Large sectional couch, comfortable bed. You could stay here for an extended time comfortably.

Prices for food and beverage were reasonable AND there were quite a few restaurants within very easy walking distance. Breakfast was the standard options nothing amazing but it was good. Really nice that it was included.

I do wish housekeeping was given an updated list of checked out rooms. They came knocking while I was sleeping. I imagine those extra minutes of sleep are valuable at an airport hotel.

All in all, very satisfied with my stay.

  • Stayed: January 2014, traveled solo
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Thank dianathecookie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaurenR111, Manager at Hyatt Place Dulles Airport South, responded to this reviewResponded January 13, 2014

Thank you for taking the time to review the Hyatt Place Chantilly. I do apologize that you were woken up by the housekeeping staff, but I am pleased to hear everything else went well during your stay with us. I hope next time you are in the area we will have the chance to serve you again!

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Additional Information about Hyatt Place Dulles Airport South

Address: 4994 Westone Plz, Chantilly, VA 20151-2276 (Formerly AmeriSuites)
Location: United States > Virginia > Fairfax County > Chantilly
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Chantilly
#9 Business Hotel in Chantilly
Price Range: $83 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Dulles Airport South 3*
Number of rooms: 123
Official Description (provided by the hotel):
Located only six miles south of Dulles International Airport, the Hyatt Place Chantilly/Dulles Airport hotel offers easy access to the heart of Washington, DC. The hotel is centrally located to popular area attractions that include the National Air and Space Museum as well as many other Smithsonian Institution destinations in downtown Washington, DC. The Dulles Airport hotel is also within close proximity to the Patriot Center and Bull Run Park. For business travelers, the hotel is within ten minutes of the Dulles Expo and Conference Center. ... more   less 
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Also Known As:
Hyatt Place Dulles Airport South Hotel Chantilly
Hyatt Place Chantilly
Hyatt Place Hotel Chantilly
Hyatt Chantilly
Chantilly Hyatt

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