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“Very friendly staff” 5 of 5 bubbles
Review of Comfort Suites Dulles Airport

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Comfort Suites Dulles Airport
Ranked #8 of 14 Hotels in Chantilly
Certificate of Excellence
Branford, Connecticut
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Very friendly staff”
5 of 5 bubbles Reviewed May 19, 2013 via mobile

My son and I came to VA for a wedding. Granted we only stayed in the hotel for 1 night but it was clean and comfortable and I agree, Paula at the front desk was very friendly. I would stay again in the future and would recommend it.

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Michele0386
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, May 20, 2013
Thank you for taking the time to provide your feedback and complimenting Paula. We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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524 reviews from our community

Traveler rating
    313
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    45
    25
    11
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Swedish first
  • Any
English first
Oakland, California, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 17, 2013

This hotel was nice and clean the staff was great from the front desk Clark shameear and tony who took me around they made sure my stay was comfortable and I will stay again...my bed was comfy the breakfast was hot and ready pool was nice and clean breakfast staff great as well

Stayed May 2013, traveled solo
Helpful?
1 Thank Princess L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, May 18, 2013
Thank you for taking the time to provide your feedback and complimenting Tony and Sameer. We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamsburg, Virginia
Level Contributor
257 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
3 of 5 bubbles Reviewed May 16, 2013

This hotel is conveniently located within a 10 minute drive of Dulles Airport and has a Park and Fly program which is reasonably priced. The staff is very professional as well as friendly and are very responsive to dropping off and picking up passengers at the airport.

The hotel itself is a little dated and worn which seems to be typical for hotels close by an airport in the lower price range. The A/C unit was very noisy as well.

The complimentary breakfast buffet seemed to be the standard cereal, toast, donut type of fare but we couldn’t get to close to it as the dining room was overly crowded with 3 bus loads of students which prevented us from even getting a cup of coffee. I suppose that this is standard for this time of year.

All in all nothing special, nothing terrible but a clean place to sleep after a long flight.

Room Tip: Ask for a quiet A/C unit.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank jpete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, May 17, 2013
Thank you for taking the time to provide your feedback and complimenting our hotel staff. We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dodge City Kanas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 14, 2013

This has to be the nicest Comfort Suites I have stayed in. I was in town giving a proposal and they took the stress away. Plenty of good restaurants across the street and clean facilities and friendly staff. Tony took me around and was really good to make sure I made it to my meeting on time. I had enough to worry about with my big day and they made my stay very welcoming and pleasant in the process. I normally stay at the Hyatt or Marriott when I travel but this was a welcome surprise.

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lnrfarms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, May 16, 2013
Thank you for taking the time to provide your feedback and complimenting Tony. We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed April 26, 2013

The hotel was nice and clean. The staff was nice , especially Paula at the front desk. She was so nice and went out of her way help in anyway she could. The rooms were average. Some stains on wall, nicks and scratches on furniture a few things that didn't work properly or stopped working (our mini fridge).But if you inform them they will either fix it or move you to another room.
Pool is nice and clean but some lifeguards keep the water temperature low because the room gets to hot for them. The breakfast staff are very nice too. They keep everything in supply until the end time. Good choice of items and the coffee is fresh!

Room Tip: Don't get a room on the top floor on the right side because there is a outside fan above that is...
See more room tips
  • Stayed April 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank EddieKathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, April 28, 2013
Thank you for taking the time to provide your feedback and complimenting Paula. We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ballston Spa, New York
Level Contributor
78 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 bubbles Reviewed April 24, 2013

We chose this location because of the promise of an indoor swimming pool and the reviews on Trip Advisor, but we were very disappointed in this property.

One of our top priorities is an indoor pool for our very young children to enjoy after a day of site seeing. The pool water was Frigid! We couldn't stay in the water, as our very young children were turning blue. We weren't the only guests that made this comment. We were booked for three nights and the pool temperature didn't improve one degree. The first night at the pool there weren't even any towels available. Do Not Stay Here if you are expecting to use the swimming pool.

Our room needed maintenance attention. The shelf in our closet was falling off the wall on the left side and was unusable. The shower leaked onto the floor and required a separate towel just to stop it from puddling up. While the bathroom seemed relatively cleaned it certainly needed an update. The cleanliness of the carpet in the bedroom was questionable. I am pretty sure that the sheets on our bed had not been changed, because when I threw back the blanket I saw the diamond indentations from the mattress in the sheet.

Although this wasn't a huge deal to us, other travelers should be aware that the breakfast offerings did not change at all during our three day stay. It was the exact same stuffed egg pocket and flat sausage patties every morning. We have stayed multiple days before at other Choice hotels and they have always offered a different form of egg and meat each day (scrambled eggs and sausage links, fried egg circle and bacon, etc.). They also did not have any ketchup until the final morning and only had one high chair available.

The walls were very thin here. We could hear everything going on in the rooms around us and in the hall. There may have been planes flying overhead, but that was drowned out by the noise of the other guests.

As far as positives, the location was convenient, the parking lot was spacious, and the staff were unobtrusive.

After this visit, we don't plan on taking the chance of staying at any Choice Hotel for more than one or two nights at a time!

Room Tip: Don't accept Room 221
See more room tips
  • Stayed April 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank DeAnzaJig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, April 25, 2013
Thank you for your response. We have studied your comments and will take immediate action to resolve this break in service. Kindly accept our sincere apologies and give us one more chance to make it right.

Regards,

Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
74 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed April 17, 2013 via mobile

Nice 3+ Star Hotel. Great location to airport. Clean and fresh lobby with great breakfast. Good workout facility and nice pool. Shuttle driver to airport was great! I will stay here again. Better than Dulles Marriott by airport.

  • Stayed April 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ebrundo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, April 19, 2013
Thank you for your feedback about the Comfort Suites, Chantilly VA.We value your comments and patronage and will use your comments to enhance the quality of our product.

Regards,

Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Dulles Airport

Property: Comfort Suites Dulles Airport
Address: 13980 Metrotech Dr, Chantilly, VA 20151-3238 (Formerly Comfort Suites Chantilly)
Phone Number:
Location: United States > Virginia > Fairfax County > Chantilly
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Chantilly
#5 Romantic Hotel in Chantilly
#7 Business Hotel in Chantilly
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Dulles Airport 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Located in the heart of Chantilly and just minutes from Dulles Airport, Comfort Suites Dulles Airport features comfortable and convenient amenities, included an indoor, heated pool, 24-hour fitness center and business center. We're also within walking distance to dozens of restaurants and retail stores. Explore Chantilly with our complimentary shuttle service. ... more   less 
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Also Known As:
Comfort Suites Chantilly Hotel Chantilly
Chantilly Comfort Suites

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