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“Excellent Front Desk Service” 4 of 5 stars
Review of Comfort Suites Dulles Airport

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Comfort Suites Dulles Airport
Ranked #9 of 14 Hotels in Chantilly
Certificate of Excellence
herndon
1 review
“Excellent Front Desk Service”
4 of 5 stars Reviewed February 13, 2013

Muhammad at the front desk from making the reservation over the phone through our check In process was very helpful and very professional. We are looking forward to stay in your property again just because of Muhammad's excellent professional service. He is a good asset to comfort Suites Chantilly.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank jaush d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, February 14, 2013
Thank you for taking the time to narrate Muhammad's complete guest service highlights. We are glad you enjoyed your stay and look forward serving you soon in the very near future.

Regards,

Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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516 reviews from our community

Traveler rating
    308
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    45
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    10
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Swedish first
  • Any
English first
Little Rock, Arkansas
1 review
3 of 5 stars Reviewed February 6, 2013

I was very satisfied with my overall stay at the comfort suites, breakfast was great and check in was a smooth and easy process. Also I would like to recognize Mark, he was the front desk associate at the current time being and he was very helpful towards me, he gave me some great restaurant locations and quick easy directions to get there. I will defiantly be back the hotel was extremely convenient with the shuttle bus services they provided, I am extremely satisfied.

  • Stayed January 2013, traveled solo
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Marilyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, February 7, 2013
Thank you for your comments and acknowledging Mark for his fine service. We look forward seeing you soon in the near future.

Regards,

Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed February 3, 2013

Tony and the service staff were more than helpful. Hot Breakfast was awesome. Tony even made us waffles. I've stayed at almost every hotel in the greater Fairfax/DC area and for the price this was definitely best room. Indoor pool was great being that its snowing outside. Short walking distance to many restaurants, shopping and nightlife. 7 Eleven is basically a stones throw from the front door. Dulles/IAD is only a 5-10 minute shuttle ride (Free). I will defintely stay here again.

  • Stayed February 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mustang_LT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, February 4, 2013
Thank you for your comments. We look forward seeing you stay with us on a more frequent basis.

Regards,

Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
JULIAN
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed January 24, 2013

This hotel is one of the Best of the Choice Hotel Chain, and one of the Best among Comfort Suites. Everything is immaculate, and the staff treat you like a King. I have never had a bad experience at this location. Absolutely wonderful stays. I have stayed here many times, and it is in my favorites list. I am willing to drive for a way to my work assignments, if I can sleep here at night.
As a Choice Hotel Diamond Member, they have always Upgraded me to a Suite without even asking.

Room Tip: Either the King or Queen Suites are the best.
See more room tips
  • Stayed April 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank KEVIN N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, January 25, 2013
Thank you for your comments. We look forward seeing you stay with us on a more frequent basis.

Regards,

Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 20, 2013

Just wanted to let someone that Cory was very helpful to my son who flight got canceled and his bags got lost at the airport and need a place to stay for the night. Cory was nice enough to let me pay for my son's room even thought I was like 600 miles away. That took a lot of stress off me know he was some where safe until he got another flight home.

  • Stayed January 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Stith324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, January 21, 2013
Thank you for your comments and complimenting Courie. We look forward seeing you soon.

Regards,

Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florence, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 20, 2013

My room was comfortable and reasonably priced. Breakfast was good, and the shuttle was efficient. I left my car at the hotel (no problems) and phoned for a pickup with my return flight landed. They arrived in about 15 minutes and took me straight to the hotel. Service was excellent; I would stay there again.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JP_Carolinas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, January 21, 2013
Thank you for your feedback. We look forward seeing you soon.

Regards,

Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 19, 2013

I arrived at the hotel around two in the morning after a long road trip and I got lost trying to find the hotel. Lucky Courie was working he give me great direction and help me and my kids get settle in nicely. I know we had to ask him like a thousand question. And he was very polite and answer all of them with a smile. I will definitely stay at this hotel again if we ever comeback to Washington.

  • Stayed January 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Martha124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, January 20, 2013
Thank you for your comments and complimenting Courie. We look forward seeing you soon.

Regards,

Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Dulles Airport

Property: Comfort Suites Dulles Airport
Address: 13980 Metrotech Dr, Chantilly, VA 20151-3238 (Formerly Comfort Suites Chantilly)
Phone Number:
Location: United States > Virginia > Fairfax County > Chantilly
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Chantilly
#5 Romantic Hotel in Chantilly
#7 Business Hotel in Chantilly
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Dulles Airport 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Located in the heart of Chantilly and just minutes from Dulles Airport, Comfort Suites Dulles Airport features comfortable and convenient amenities, included an indoor, heated pool, 24-hour fitness center and business center. We're also within walking distance to dozens of restaurants and retail stores. Explore Chantilly with our complimentary shuttle service. ... more   less 
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Also Known As:
Comfort Suites Chantilly Hotel Chantilly
Chantilly Comfort Suites

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