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Hampton Inn Washington-Dulles Int'l Airport South
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Reviews (735)
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All reviewsshuttle servicecomplimentary breakfastpool and hot tubfree shuttleair and space museumbusiness travelergreat place to staywould stay here againthe breakfast areaclean hotelfront desk staffwafflesdc areadullesinnssinkudvar
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632 - 637 of 735 reviews
Reviewed November 7, 2012

This was the worst experience with a motel i've had in 55 years of travel. Staff doesn't have a clue what they were doing at check out. Paid for room with cash after reserving room with card. The card was charged for the amount of stay as well as the cash payment. When it was brought to their attention the next day the were suppose to remove the charge from the card instead they charged it again. I has been 4 days now and still the charges to the card hasn't been corrected. Looks like we may have to complain to corperate headquarters.

  • Stayed: November 2012, traveled on business
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1  Thank stephanie r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonDullesSouth, Assistant General Manager at Hampton Inn Washington-Dulles Int'l Airport South, responded to this reviewResponded November 8, 2012

Hello stephanie r,

Thank you for choosing the Hampton Inn Dulles South for your stay and for providing us feedback! We appreciate every feedback given as we are constantly striving to improve the level of service offered by the hotel and its team members.

I am sorry we failed to meet your expectations with regards to the belling issue you experienced. I can imagine how unpleasant it must have been. I have spoken to you this morning and rectified the billing issue. You can rest assured that the situation you have described is not indicative of the Hotel’s standards and we consider this situation to be acceptable. We will be re-training our Guest Services Personnel in order to increase our billing accuracy and guests’ experience with us.

We have enjoyed having you as our Guest and we hope that you come back to see us again so that we can show your our true hospitality!

Regards,
Rodrigo Ribeiro Assistant General Manager

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Reviewed August 17, 2012

We are Hampton regulars and stayed 2 nights at this property with 2 rooms. The good news for this property :
1) The Staff are amazing and VERY VERY friendly front desk service.
2) The Shuttle to the museum and other close locations is GREAT !
3) The rooms are clean
4) Nice & large breakfast spot with fresh cut fruit offered at the tables.
5) Comfy beds and & pillows.

Some weak spots :
1) Property accepts dogs so be prepared for barking and some smells and noises.
2) Rooms are somewhat dated with sinks outside the room which some people may not like.
3) Older looking rooms

Overall, happy with our stay

  • Stayed: August 2012, traveled with family
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1  Thank Montrealtravelgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2012

Had a pleasant stay here while in the area for two days of business. Well trained staff was easy to work with, room was clean, bed was comfortable, internet worked well and breakfast was typical Hampton breakfast - better than a cold breakfast with several hot items, but not as good as a made to order hot breakfast. Recommended.

  • Stayed: November 2011, traveled on business
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2  Thank alashas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2012

The accommodations were good and clean, and the staff was very friendly. They have a nice shuttle service that will take you to some local restaurants and then come and pick you up. The breakfast was just "ok", but I wasn't there for the food anyway.

However, my MAJOR complaint was the huge wedding party that was staying at the hotel, and was so out of control that the staff couldn't even handle them. I called the front desk multiple times between 12:30am and 2:30am with no answer. I even went down to the front desk at 2:30am before confronting the party but there was no one to be found. Because the hallway partying was still going at 2:30am with no end in sight I had to confront the fifteen or so, drunk, 20-somethings that were in the hallway myself - and as you can imagine that only made them louder.

You can walk along the 3 lane highway to get to a few plazas but not with children in tow.

  • Stayed: June 2012, traveled on business
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1  Thank khoward67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonDullesSouth, Assistant General Manager at Hampton Inn Washington-Dulles Int'l Airport South, responded to this reviewResponded September 3, 2012

Good Morning Kwoward67!

Thank you for choosing the Hampton Inn Dulles South for your stay and for providing us feedback! We appreciate every feedback given as we are constantly striving to improve the level of service offered by the hotel and its team members. I am sorry we failed to meet your expectations with regards to the noise you experienced during your stay! I can imagine how unpleasant it was to be awaken at 2 in the morning with drunk guests! You can be assured that the situation you described is not indicative of the Hotel’s standards nor we consider this situation to be acceptable. We will be re-training our Guest Services Personnel in order to increase hotel security to avoid noise issues. We have enjoyed having you as out guest as we hope that you come back to see us again so that we can show you our true hospitality!

Regards,
Rodrigo Ribeiro
Assistant General Manager Hampton Inn Dulles South

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Reviewed July 28, 2012

We arrived at Dulles and phoned for the shuttle which arrived within 10 minutes. Hotel staff all welcoming, and nothing was too much trouble. They gave us some great advice about getting into downtown DC. We used their free shuttle to the nearby Udvar-Hazy, which again was a quick, reliable service. Room was clean, cool (despite outside temperatures of nearly 100 degrees) and a great size. Breakfast was plentiful and set us up for the day, with plenty of choice. No restaurant at the hotel, but we were offered a free shuttle ride to restaurants within a 3 mile radius. Would definitely stay here again, was a great way to start our holiday!

Room Tip: Rooms with a sofa bed are no extra cost, and give a larger room.
  • Stayed: July 2012, traveled as a couple
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Thank 409Karen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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