We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

“awful customer service” 1 of 5 bubbles
Review of Poplar Springs Inn & Spa

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Poplar Springs Inn & Spa
Ranked #1 of 1 Hotels in Casanova
Certificate of Excellence
Warrenton, Virginia
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“awful customer service”
1 of 5 bubbles Reviewed May 13, 2014

I spoke with Mr Charles Holt on the phone today as my husband bought me a gift certificate for Valentine's day in 2013 which was good for 5 years. I had been trying to call for months on end prior to finally getting in touch with Mr. Holt today. He stated they will not honor our certificate which was for the amount of $340. I am disappointed and will not bring any of my business there. I also will not recommend to other friends. I pointed out to Mr.Holt the others that have asked the same question as me on the business' facebook site and he seemed to be ignorant to the fact that others have the same question (their posts/inquiries have gone unanswered). Not a good start AT ALL. This is also the first review I have ever written in my 40 years as it definitely needs to be made known what type of business they are running.

  • Stayed May 2014, traveled solo
    • 1 of 5 bubbles
      Service
Helpful?
10 Thank byp2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

108 reviews from our community

Traveler rating
    75
    15
    9
    3
    6
See reviews for
14
72
6
1
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Centreville, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed April 19, 2014

Future Brides Beware... We thought this was a nice, reputable place to get married at. We booked our wedding at Poplar Springs in July 2013. We found out through our local newspaper that the business would be foreclosing. We lost a significant amount of money and were forced to reschedule and relocate our wedding. The new owners stated in an article that they wanted to contact people that had been wronged by the previous company. We contacted the new company and were told that they would pass along our contact information to the new owners. We never got a response. We contacted the new company a second time and didn't hear back again... Brides do yourself a favor and spend your money elsewhere!

  • Stayed July 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank erinzim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Casanova
8.7 mi away
Airlie
Airlie
#3 of 6 in Warrenton
4.0 of 5 bubbles 154 reviews
6.6 mi away
Hampton Inn Warrenton
Hampton Inn Warrenton
#1 of 6 in Warrenton
4.5 of 5 bubbles 460 reviews
6.1 mi away
Holiday Inn Express Hotel & Suites Warrenton
Show Prices
Show Prices
Show Prices
6.4 mi away
Baymont Inn & Suites Warrenton
21.3 mi away
Holiday Inn Express Hotel & Suites
22.4 mi away
Salamander Resort & Spa
Salamander Resort & Spa
#1 of 1 in Middleburg
4.5 of 5 bubbles 1,099 reviews
Show Prices
Show Prices
Show Prices

Been to Poplar Springs Inn & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Poplar Springs Inn & Spa

Property: Poplar Springs Inn & Spa
Address: 5025 Casanova Rd, Casanova, VA 20187-8390
Location: United States > Virginia > Casanova
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Casanova
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Poplar Springs Inn & Spa 3.5*
Number of rooms: 21
Official Description (provided by the hotel):
Voted Best Of Virginia 2015 come experience why Poplar Springs is the premier spot for Luxury Estate Getaways and live entertianment in Northern Virginia. You've heard that "Virginia is for Lovers." Nestled in the beautiful countryside of Northern Virginia, no luxury Bed and Breakfast exemplifies this better than Poplar Springs. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com and Travelocity so you can book your Poplar Springs Inn & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Poplar Springs-The Hotel Casanova
Poplar Springs Hotel
Poplar Springs Casanova

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing