When we signed in the girl who was checking us in was almost rude, just had a very bland attitude towards us. Our puppy had gotten ahold of our credit card that we had used to reserve it and it wouldn't read; she had told us that it would be no problem but we ended up having to go to the bank to ensure our funds were there (which they were, like we said) we even deposited the cash we were carrying, just in case. The only reason we knew about the cafe/diner area at all is because the very nice receptionists at the other end of the desk were explaining in detail to everyone else checking in. Finally after an hour of annoying waiting, she says "let me try one more thing" and magically it worked with no issues. Why she waited until we were fed up with everything to try another method, I will never know. If we would've been able to get our money back from the reservations, I would've left and gone to another hotel. Despite everything at check-in, everything else was amazing. Indoor pool is nice and warm, a little small but wasn't crowded at all (the hot tub was out of order but that wasn't a problem for us), all other receptionists/clerks were very nice and accommodating, bar/cafe seemed well stocked and not too expensive. The bed is probably the most comfortable bed I've ever slept in at a hotel, if I had the money to spare I would no joke buy a mattress of my own from there! Large shower and in-room jacuzi tub, too. After dealing with check-in, I was very pleased with our stay and glad we didn't end up leaving. We ended up staying an extra night, too!
- Official Description (provided by the hotel):
- If you're looking for Bristol, VA hotels, then you'll love our Courtyard Bristol hotel - located in the heart of the "birthplace of country music." Our Bristol, Virginia hotel is just off I-81, near Bristol Motor Speedway and Bristol Dragway - home to several NASCAR and NHRA races. Music buffs will love the Rhythm and Roots Festival, the Crooked Road Music Heritage Trail, The Creeper Trail, and the Birthplace of Country Music Cultural Heritage Center. Our newly renovated lobby features modern decor, complimentary Wi-Fi, and the GoBoard, an interactive touchscreen that allows guests to get information about dining, entertainment, and sightseeing options in the local area. Drop by The Bistro for a healthy breakfast. Relax in our indoor pool, work out in the fitness room, or unwind at our bar. Planning an event? Let us know - our versatile space hosts up to 40. Few Bristol, VA hotels can match our customer service, so make a reservation today! ... more less
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- Also Known As:
- Courtyard By Marriott Bristol Hotel Bristol
- Bristol Marriott
- Bristol Courtyard