My wife and I spent a weekend traveling through the Blue Ridge Mtns. of West Virginia and impulsively stopped at a Comfort Inn, (7-2013). We had not seen a lot of choices on this secondary highway and it was getting late in the evening. The rate was O.K. and the room seemed average at first glance. The following are a list of issues that we experienced, (room 222). One of our room keys did not work and had to be re-coded. This did not fix the problem and the key had to be replaced. The matresses on the beds were dated and were overdue to be replaced. When i went to the front desk to get facial tissues, (empty box in bath) & the door key replaced, the desk clerk was outside the builing in front smoking and talking on a cell phone while the inside phones at the desk were ringing off their hooks. She finished her cigarette before returning. The AC was noisy and leaked condensate water on the floor so we had to put towels down to soak it up. This problem was not apparent until later in the evening. The toilet had a very loose seat whick was nuisance. There was also a family reunion in progress in the dining area that evening so there was not any access to this area due to approx. 35 people congesting a small place. The coffee maker in the room had standing water in lower glass container which looked yucky. The continental breakfast was satisfactory and was typical. The rest of the staff seemed courteous and friendly. Also, there is not an elevator to access the second floor. The next morning at check-out the desk clerk, was on the phone trying to resolve a credit card issue and simply waved off people wanting to checking out if they did not have to have a receipt. There were several people waiting in line, so I left not wanting to waste any more time with this level of service. After leaving the next moring we discovered that had we traveled another 5 miles north, we would have found a much better selection of hotels at the I-77 & hwy. 460 exit.
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- Also Known As:
- Comfort Inn Bluefield Hotel Bluefield
- Bluefield Comfort Inn