My husband and I were there (for the first time) on Saturday, October 19, 2013 between 3:30 - 4:00pm. We went to the Station Lounge section and sat. We were there at least 10 minutes before being acknowledged by anyone. We ordered our beverages and food which came out in a very reasonable amount of time. We noticed another couple who came in and sat near us. They too were not acknowledged and moved to the bar before anyone took their order. Four wait staff either getting off work or arriving to work sat at the bar and had lunch/dinner. Maybe the service was bad/slow because of a shift change. The food was very good and it's a really cool restaurant. I would recommend it to friends for the food and atmosphere, but would certainly warn them of the service.