Wow. I've read some of the positive reviews here and honestly can't believe we've visited the same place! Last year, on my birthday, my husband and I booked a room at the Red Shutter Inn. Hannah asked that we call when we were approaching the inn, so we did so. Then she told us she'd be down the block at a friend's house when we arrived and to call again when we were parked. After barely managing to reach the front door over a sheet of ice (no attention was paid to shoveling the parking lot or entryway to make it safe and accessible--not a good sign), we waited outside the front door until she arrived to unlock it. When we were shown to our room, we were shocked at its condition--ancient, stained carpet, shabby furnishings (and I don't mean "shabby sheik," just shabby), and very few amenities, including heat! Yup, you heard me: no heat. In March. When we complained about the room temperature (by phone, since were promptly left by Hannah in the Inn alone), we were told the heat was on a timer set to come on at 5 p.m.--that is, two hours later. My husband and I climbed into the bed to get warm and found ourselves on one of the most tired mattresses we've ever had the misfortune to lay on and under a single, thin, polyester quilt. We attempted to read but were distracted by the bed stand, which had a broken door jammed shut on a wadded up tissue. I could list other issues, but won't. Suffice it to say that it didn't take us long to realize that our experience wasn't going to improve unless we made a move. When we indicated our intent to leave, some 20 minutes after arriving, Hannah tried to deduct a significant fee, despite the fact that the inn was virtually empty (in other words, she would be able to let the room if another hapless traveler came her way). After much argument, she finally refunded us the full room rate. The experience we had at the Red Shutter would have ranked among one of my worst except that we were nearly in a state of euphoria driving away--it felt like we were making a getaway! Moreover, we were fortunate to find accommodations in nearby Bennington at one of the most amazing places I've ever stayed and for EXACTLY the same money, which just underscores what an outrage the room rate is at the Red Shutter Inn. As far as I'm concerned, this place is the pits and the innkeepers are in the wrong line of work!
- Official Description (provided by the hotel):
- An 1894 main house with an attached carriage house. Located on a knoll at the edge of the village.Main building has 4 rooms, a large suite,fireplaced living room,Lincoln library,pub,and fireplaced dining room that is also open to the public.Carriage house has 3 rooms and a suite.Guest rooms decorated individually -antiques,country furnishings,and a splash of the owner's travels.All rooms have private bath some with whirlpool tubs and gas fireplaces.Full breakfast is included in rate. ... more less
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- Also Known As:
- The Wilmington Inn And Tavern
- The Wilmington Inn & Tavern Hotel Wilmington