We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (279)
Filter reviews
279 results
Traveler rating
88
120
46
18
7
Traveler type
Time of year
LanguageAll languages
More languages
88
120
46
18
7
Show reviews that mention
All reviewssink areafree breakfaststandard courtyardmarriott brandstarbucks coffeequiet locationcourtyard marriottking roombusiness tripgreen mountain coffeepool and hot tubpull out couchrooms were very cleanshort driveexercise roomstayed one nightclose to the airport
Filter
Updating list...
4 - 9 of 279 reviews
Reviewed July 10, 2018

I stayed at the Courtyard Burlington Williston (177 Hurricane Lane, Williston, VT) with my husband and daughter for two nights recently (July 3rd through the 5th). My husband and I stayed there last July as well. As other reviewers have noted, the hotel is well-kept and the rooms are clean and comfortable. Staff with whom we interacted, particularly Crystal and Larisa, were friendly and helpful, though I was puzzled, when we checked in, to be told by the person at the front desk (not Crystal or Larisa) that we had a king room, as requested. In fact, I had requested a queen room for the three of us, not a king room. The person who checked us in then asked whether we had booked through Marriott. As a long time Marriott Rewards member I had booked many months earlier directly with Marriott, as I always do. That should have been obvious from our reservation. We were then changed to a queen room though I did wonder who made the room assignments and how much attention was paid to our reservation. In any event, we got ourselves settled and were grateful for the air-conditioner, which worked very well and kept us comfortable given that Vermont was in the midst of an extreme heat wave.

But I did want to say, as I noted in my Trip Advisor review last year when we stayed, also in July, that the lighting over the sink was extremely poor. Other reviewers—in December 2017 and someone else this past June—also noted the poor lighting, and both times there was a response from Marriott stating that the issue would be addressed soon. In fact, the initial response, from Meghan R., Director of Sales at the Courtyard Burlington Williston, stated that “our rooms will soon be receiving backlit mirrors which will alleviate the lighting concerns you noted.” This time Meghan R. said to the recent reviewer that maintenance would address the lighting issue over the sink. We came back to stay at this Courtyard thinking that the lighting problem was solved. It isn’t. There are no backlit mirrors and the maintenance staff, however well meaning, cannot address the issue of a small fluorescent unit close to a high ceiling above the mirror. The lighting is simply inadequate and needs to be updated. Shaving, putting on make-up or using eye drops becomes a challenge with such poor lighting.

Another oddity at this Courtyard is the lack of a reading lamp near the chair in the corner of the room, a basic item (found at every Marriott we have stayed at) if you want to read in the evening. A remaining item which might be nice to have, and which was also noted as lacking by a reviewer in November 2016, would be a table or small stand in the bathroom. There is no place on which to put items in the shower area other than on the closed toilet.

Currently, the hotel lobby is undergoing (has undergone) a major renovation. As a result, the lobby is a welcoming, comfortable place to sit, eat or relax but I would think that equal attention should be given to the rooms where people actually stay and I am not sure that has been given priority.

  • Stayed: July 2018, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank SES916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meghan R, Director of Sales at Courtyard Burlington Williston, responded to this reviewResponded July 12, 2018

Dear SES916,

Thank you for again choosing the Courtyard Burlington Williston. I am pleased that Crystal and Larisa provided courteous service and that our air conditioner was up to the task of keeping you cool; this is certainly no small feat during the extreme heat we experienced during your visit.

I apologize that you have been left with the impression that the quality of our rooms is not a priority as this is not the case. Our primary goal has always been to provide guests with the utmost in comfort, service, and safety. We are currently finalizing a significant renovation to the exterior of our property, and the updates to our lobby that the exterior renovation necessitated have concluded. We are excited about the installation of new door locks to all hotel rooms within the coming weeks. It is important for us to focus on implementing changes that provide the greatest impact on safety, security, and comfort first, with items of a less integral nature updated afterward. The updates to the exterior, lobby, and room locks were prioritized because they directly improve the safety and comfort of all of our guests. Although our maintenance staff have tried to use brighter bulbs to alleviate this concern in the meantime, mirror lights will be addressed more permanently in the next wave of improvements. We are confident that the order of each element's replacement appropriately reflects its relative importance. We appreciate your valuable feedback and assure you that it will be taken into consideration as we continue to improve our hotel.

We look forward to hosting you again whenever your travels bring you back to Williston!

Sincerely,
The Courtyard Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2018

We have stayed here in the past....we try to stay at Marriott's whenever we can....rooms are always clean and beds are very comfortable. We had dinner and breakfast there, although it is not included with your room. Front desk was very pleasant and efficient. Bistro staff were sitting around chatting among themselves and the bartender was not the best; however, they were all friendly and provided good service to us.

  • Stayed: June 2018, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank pattyf45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meghan R, Director of Sales at Courtyard Burlington Williston, responded to this reviewResponded July 9, 2018

Dear Pattyf45,

Thank you for taking the time to provide feedback regarding your recent stay at the Courtyard Burlington Williston. I am so pleased to read that you have enjoyed your repeated visits to our property. We strive to offer comfortable rooms and pleasant service and are proud to have succeeded in this goal. With that said, we are in the process of implementing several changes to our Bistro that will enhance our guests' experience, and it sounds as though additional training to ensure that our staff are consistently attentive is in order. We appreciate the opportunity that you have provided us to identify a way in which our service can be improved.

We hope to welcome you back again soon!

Sincerely,
The Courtyard Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2018

Lobby was fine with Starbucks. The buffet breakfast cost $11:95. Average.
But bagel was fine. Indoor pool good for kids. But a little dark. The location off the interstate was fine. AC very cool. Front desk staff good.
About 10mi utes from downtown Butlington

Room Tip: Pleasant stay. Showers Fine.
Stayed: July 2018, traveled with family
Thank FilmGuyTO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meghan R, Director of Sales at Courtyard Burlington Williston, responded to this reviewResponded July 6, 2018

Dear FilmGuyTO,

Thank you for taking the time to provide feedback regarding your recent stay at the Courtyard Burlington Williston.

We strive to provide courteous customer service and comfortable accommodations, and we are pleased to read that we succeeded in this goal during your visit. I am glad that you found our Front Desk staff to be helpful, our location to be convenient, and our air conditioning to be sufficient (especially during this heat wave!). We are happy to share that our new Bistro menus will be introduced later this summer and will provide our guests with greater variety during breakfast and dinner service. We hope to welcome you back to the Courtyard in the near future so that you can enjoy this exciting improvement.

Sincerely,

The Courtyard Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2018

The hotel fit the bill for a quick overnight stay on the way to travelling home. Clean and comfortable with an excellent bed and shower. The room was nicely appointed but the bathroom decor was very sparse, and though the lighting in the room in general was very good, the light over the mirror for somewhat poor for shaving purposes. The air conditioning unit in our particular room was very noisy, and the breakfast (that was not included in the room rate) did not look very appetizing and did not merit the price.

Room Tip: hotel currently undergoing renovations to the front entrance. Ask for a room that does not overlook the entrance
  • Stayed: June 2018, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank icopnick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meghan R, Director of Sales at Courtyard Burlington Williston, responded to this reviewResponded June 13, 2018

Dear icopnick,

Thank you for taking the time to provide feedback regarding your recent stay at the Courtyard Burlington Williston. While we are pleased to read that you found our rooms to be clean and comfortable, we regret that we missed the mark with respect to the noisy air conditioner and bathroom lighting. Our maintenance staff have been made aware of these concerns and will promptly address both. I would also like to sincerely apologize that breakfast did not meet your expectations. This is not in keeping with the standards that we hold ourselves to, and we will take this opportunity to further train our kitchen staff to ensure that this incident remains isolated.

Again, I apologize that we did not completely achieve our goal to provide you with the level of comfort that our guests have come to expect. We hope that you will allow us another opportunity to do so whenever your travels bring you back to Williston.

Sincerely,
The Courtyard Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2018

We had a spacious executive suite (large living room with kitchenette, bathroom, and separate king bedroom) in this Courtyard that was under renovation. Thus we had to enter through the side doors. The room was comfortable, with a large tv and couch in the living room and a smaller tv in the bedroom. The bed afforded a comfortable night's sleep. We did not use any of the hotel facilities, but it is convenient to the highway and about fifteen minutes from downtown Burlington. There is a mall nearby with a number of food choices.

  • Stayed: May 2018, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Larry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meghan R, Director of Sales at Courtyard Burlington Williston, responded to this reviewResponded June 13, 2018

Dear Larry B,

Thank you for taking the time to provide feedback regarding your recent stay at the Courtyard Burlington Williston. I am pleased that you found our accommodations to be spacious and comfortable and our location to be convenient. Our location places us in close proximity to enjoy all that downtown Burlington has to offer without sacrificing a peaceful rest, which many of our guests enjoy.

Our ongoing renovation is scheduled to be completed by the end of June and represents our ongoing commitment to providing our guests with the best possible experience. Upon its completion, not only will our appearance be more modern, our guests will enjoy the lovely new fire pit that will be located on our patio. I apologize that our main entrance was not available during your stay and hope that you will allow us the opportunity to demonstrate the changes that necessitated this temporary inconvenience during your future visits to Williston.

Sincerely,
The Courtyard Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews