Arriving at the Towneplace Suites at 1:30 am after a 12 hour airline delay with my friends, we got to our room and found to our dismay that the room, while very clean , reeked of smoke and air deodorizer. Though one of my friends is allergic to smoke, we were so tired we did not want to go through the hassle of changing rooms and decided to just tell the staff of the issue the next day.
After a quiet nights rest, I went to check out with Emily. Emily was first class in her level of customer response, listening to my concern about the smoke and taking fifteen dollars off my bill.Iwork with the public and know that there are different ways to deal with customer concerns, and Emily dealt well with me and was always friendly.
While the rooms may not be totally up to snuff in terms of renovations, the customer service we received more than made up for that circumstance. I felt listened to, which does not always happen. And, if you like clean, comfortable stays within 15 minutes of BTV, this place is excellent! Great green Mountain Coffee in the morning, too!
- Official Description (provided by the hotel):
- TownePlace Suites, Burlington Williston has the areas newest long term stay suites. We are just minutes to Burlington, The University of Vermont, IBM, General Dynamics, and many more Vermont businesses and attractions. A top to bottom room renovation was completed in 2013. Our renovation includes, new beds and bedding, new kitchens with granite counter tops, 40" flat screen TV's, a brand new breakfast room, and and new large stone patio area complete with soft seating, tables, chairs, BBQ grill and fire pits. Our warm and inviting staff will make sure you have a comforatbale and relaxing stay. ... more less
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- Also Known As:
- Towneplace Suites Burlington Williston Hotel Williston
- Towneplace Suites Williston