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“This place does not meet the Marriott standards I know”

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TownePlace Suites Burlington Williston
Ranked #2 of 4 Hotels in Williston
Certificate of Excellence
Florida
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“This place does not meet the Marriott standards I know”
Reviewed August 17, 2010

We received the cheapest of scratchy towels, unbelievably uncomfortable beds, a sofa bed that had been slept on by someone's dog, a cold breakfast, a bathroom door hung in a way to prevent shutting, paper thin walls without soundproofing, inadequate parking.

We did not like the room.

It is located near many other hotels/motels.

What we enjoyed best was staying there only one night.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank artieg63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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182 reviews from our community

Traveler rating
    81
    55
    26
    12
    8
See reviews for
63
48
5
45
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • Any
English first
Montreal
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 3, 2010

Stayed at TownePlace Suites with my family...Very clean property with friendly and helpful staff. Didn't know this wasn't a full service property but that didn't affect my stay. Suite was a 2 bdrm, approx 500 sq ft. Paid $151/night. Clean but pretty drab looking. Could use some updating. Not convinced that this was a good value. The pool was nice but there was a problem with the water chemistry which caused our eyes to sting...So much that we couldn't stay in for very long. There was also a problem with the hot water in our room but it was corrected fairly quickly. Not sure I would stay there again unless the rate was significantly cheaper.

  • Stayed May 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David_B_Montreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kalamazoo, Michigan
Level 4 Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 12, 2010

Excellent property that I cannot recommend enough. The rooms were new and clean, quite, and the staff most helpful. Nice location close to restaurants and Grocery. Easy on the Highway and quick 5 min trip to downtown Burlington.

  • Stayed April 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jetdriver11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 18, 2010

My husband and I recently stayed here, our room was clean and also spacious for a studio and It's close to ammenities but the best part was how impressed we were with the staff at this hotel. Friendly and effiicient, they couldn't have been more helpful. We asked for wine glasses at the front desk and the attendant went out of her way to get them for us. Upon check-out there had been a problem with the hot wate running outr that morning and we were awarded Marriott reward points without even asking for them. We will definitely stay here again.

  • Stayed January 2010, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank goingconcern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford, CT
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 28, 2009

We suffered several bedbug bites while staying in room 113. Do not stay at this hotel unless they show you a certificate that the place has been exterminated.

  • Stayed August 2009, traveled as a couple
    • Rooms
Helpful?
1 Thank HazelHartford_CT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel66Hotel66, Hotel Management Company at TownePlace Suites Burlington Williston, responded to this review, October 12, 2009
Dear HazelHarford~

Thank you for your recent posting on September 28, 2009 about our establishment. I apologize that you did not have a good experience with us, and further trust, you communicated your frustrations upon your departure so we were empowered to immediately remedy the situation.

We take all guest comments and feedback very seriously and try to remedy any situation immediately. It is truly upsetting to hear when a traveler is not satisfied with our product and overall experience.

Please know we acted upon your comments as they relate to room 113 and have taken the necessary precautions of hiring an exterminator to analyze and treat the room if necessary. We are committed to delivering exemplary service to all of our guests, especially our Marriott Reward Members.

Thank you for your communication and continued partnership with Marriott.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marietta, Georgia
Level 6 Contributor
94 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 260 helpful votes
Reviewed January 3, 2009

It's a nice little hotel, but nothing to get you too excited. The studio suite was a good size and the kitchen amenities were appreciated. It was in good proximity to Stowe and Waterbury and there are decent amenities nearby (Walmart, Longhorn, etc.). The front desk staff could have been more accomodating. We used Marriott points for the room and no mention of that fact, nor acknowledgement of the fact that we are Elite members was made. We asked for a complimentary upgrade to a 1 BR suite and they refused, despite the fact that such rooms were available. That was a bit off-putting given that when we previously redeemed points with Marriott, we've always been given upgrades (without asking) plus goodie bags, etc. Also there was no hot chocolate by the coffee and tea despite a big sign advertising it. I asked the manager about it and he said, "Oh, we're out, we'll have some more in a few days." Not very helpful. The free internet in the lobby was nice and the maids were great. So again, a decent, clean hotel but nothing to get excited over.

Stayed December 2008
Helpful?
Thank fredandkell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nj
Level 4 Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed November 25, 2008

We were going to stay at the residence inn down the street, but the pool was closed. (I have an issue that Marriott didn't notify people of that, I happened upon it but that is another issue.) I booked a 2 bedroom at townplace suites, disappointed that there wasn't a hottub nor was there a fireplace in the room. However, they allow dogs so we booked. The place is hard to find, there is construction in the back of it, and few places to walk your dogs. Staff weren't rude, but not very friendly either. Dessert nite consisted of a plate of cookies in the lobby that is left alot to be desired. My daughter wanted to go and when we got there I had to ask where it was they pointed to a tray of cookies, I thought, other marriott brands give those out all the time. The pool was heavily chlorinated and my daughter developed a rash that required a few oatmeal baths to clear up and left her in discomfort for a few days. They give you a notice that housekeeping doesn't come everyday, rather a 3 of the 5 days we were staying they would make our bed, empty trash and freshen towels. AS we take our dogs with us that was OK except, if we wanted to vaccum ourselves there was no way we could. 5 nights of dog hair was gross and I wouldn't let me own floors go 5 nights without cleaning up the doghair.

The suites are small. i went for the 2 bedroom in hopes we would have space for us and the two dogs but it was tight. There were only two chairs so if a family wanted to eat dinner in the room, one person would not have a seat. I think I would rather try and rent a house for that amount next time as there would be more room. I think the place would be fine for business or someone relocating, but not for family with kids. the family above us had children and we heard every step til they went to bed after midnite (and up at 6am)
But the hotel does allow dogs, it is convenient to 89 and is considered a 2 star with the marriott so they aren't raising any expectations. I am uploading pictures to show the tight quarters.

  • Liked — That they allowed dogs
  • Disliked — the suites are small
  • Stayed November 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank lisa1063
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Burlington Williston

Property: TownePlace Suites Burlington Williston
Address: 66 Zephyr Road, Taft Corners, Williston, VT 05495-7414
Phone Number:
Location: United States > Vermont > Williston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Williston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Burlington Williston 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
TownePlace Suites, Burlington Williston has the areas newest long term stay suites. We are just minutes to Burlington, The University of Vermont, IBM, General Dynamics, and many more Vermont businesses and attractions. A top to bottom room renovation was completed in 2013. Our renovation includes, new beds and bedding, new kitchens with granite counter tops, 40" flat screen TV's, a brand new breakfast room, and and new large stone patio area complete with soft seating, tables, chairs, BBQ grill and fire pits. Our warm and inviting staff will make sure you have a comforatbale and relaxing stay. ... more   less 
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Also Known As:
Towneplace Suites Burlington Williston Hotel Williston
Towneplace Suites Williston

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