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“Long wait - stressed staff - good food”

The Last Chair Bar & Grill
Ranked #4 of 30 Restaurants in Dover
Certificate of Excellence
Price range: $10 - $25
Cuisines: American, Bar
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Dinner, Late Night
Reviewed February 11, 2013

We went on a Sunday night after a big snow storm the Friday before. We knew it would be busy, but didn't expect it to take as long as it did. There were 2 of us, and we were there for well over 2 hours. We walked in and waited at the hostess stand for almost 10 minutes before my husband finally went over & asked the bartender if there was a hostess. He said they had called in sick that day, so he was it (while working a full bar). He came over, took our name and told us it would be about 15 minutes. After waiting 40 (not including the 10 we waited for the hostess), many of the 4 tops were seated before we were. We were finally seated, in a table that was clearly improvised for 2, and squeezed behind a four top with very little room. The waitress was as nice as can be, but you can tell she was hustling because of how busy it was. It took a while to get a drink (sodas) and had to wait again to order. After we ordered, we watched the bartender, who is also the host, busing and cleaning tables along with the wait staff. The meal was good. My husband had the rib eye, which was cooked perfectly, however, for $25, he had no choice of sides, came with mashed and green beans, and did not come with a salad.

Living in VT, I know that ski season is a time where restaurants like this make the bulk of their money, especially after a big storm. They seemed unprepared for it, which makes for an unpleasant experience on the diners and the staff. While we realize this is a family establishment, we now realize that long wait times also make hungry unhappy children. It would have been wise to offer bread on the tables as soon as people were sat. There was an entirely empty room with an additional 6 tables off the room where we sat. Had that been open and functioning, the wait would not have been nearly as long. I think I'll wait for the off season if I ever go back.

    • Value
    • Atmosphere
    • Service
    • Food
2  Thank Vermont T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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217 - 221 of 269 reviews

Reviewed February 8, 2013

We love this place not only for the great pub style food and atmosphere, but also for the fun arcade and activity area for the kids. We visit it at least twice every time for we are up in Vermont for the week.

1  Thank aswierk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2013

First of all they do not take reservations. No big deal except for when the ski season in in full tilt. You can all early to find out how long the wait is. If you call at 5:30 or 6:00 they normally tell you about 1 1/2 hours, so they take you name and put it on the list. When you arrive over an hour later you check your name and they hostess tells you that you have about an hour's wait. What? This has happened to us a number of times (we try to go because our 4 year old son likes the place). They're either very poor managers or they're putting their buddies before others. Either way, it's just not worth it. The food is ok, the wait staff is normally nice enough, but far too rushed to give good service, and it is much pricier than it should be for what you get. If you feel you must check this place out, try going in the summer or fall. Better yet, get a home-cooked meal at The Roadhouse, or sit in the pub at The Hermitage where they have great food, often times they have live music, and a wonderful atmosphere.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Kway V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vtlife86, Owner at The Last Chair Bar & Grill, responded to this reviewResponded January 28, 2013

In answering the review of "not worth the wait" I have to explain first why we don't take reservations. When you are not in the business in which you are commenting on it is easy for you to assume that you understand how a business runs. We don't take reservation at the Last Chair, especially during the full season tilt due to the fact that we do so many dinners that it would cut our business in half. If we reserved tables for guest we would have open tables all night. About 400 people a night would be yelling at us and trying to understand why they and their families have to wait when they can see open tables through out the restaurant. The second reason is thefact that many people make reservations and simply don't show up. (This happens in my other restaurant in town). It doesn't do any good to take credit cards as the guest can fight the charge and without a signature the merchant loses that battle every time. In regards to the waiting list. What we try to accomplish is letting guest put that name on the list without having to stay in the building for what could be two hours. We would rather have them comfortable at home (especially when they have young kids) than trying to keep their group happy during a long wait. We do our best to GUESS how long the wait is but you can't hurry people out of their seats when they too have waited their turn. We try to serve the best we can for every one. As far as poor management, I'm not sure how to even respond to that. If you look at our reviews on this current page alone, I think we are doing a pretty good job! We don't serve "our buddies" before anyone but we do serve about 800 meals a day during season in full tilt. The long wait is tough for families and we understand that but with so many guest each day, there isn't much else we can do. The winter brings thousands of guest to the area and we are fortunate enough to serve many of them. Lastly, the food and service at the Last Chair I believe is very good and very consistent. If you are not happy with waiting, that is one thing but please don't exaggerate and criticize the people with in the operation who try extremely hard to be professional and courteous....

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2013

great place for adults and children... food was good and they have a wonderful staff too. also in walking distance from some great b&Bs

1  Thank nicole N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2013

Good little place. Great for burgers and soups after a hard day driving the slopes.
If you visit, look at the ceiling..apparently original Vermont INTERNAL tin roof..strange but interesting.

1  Thank Jeremy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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