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“Great food.”

The Reservoir - Restaurant and Tap Room
Ranked #4 of 38 Restaurants in Waterbury
Certificate of Excellence
Price range: $7 - $18
Cuisines: American, Steakhouse
More restaurant details
Restaurant details
Good for: Bar scene, Local cuisine, Families with children
Dining options: Lunch, Late Night, Dinner, Reservations
Reviewed September 21, 2013

Food was amazing!!! Have over 36 beers and they even had a special on it (4 different beers for $7) The prices for food and beer was decent. Our waitress was really nice. I ended up getting the Fried Chicken sandwich with their chips. The bread and butter pickles were SO GOOD!!!! I would come back here again

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Thank SouthsideJessy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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242 - 246 of 340 reviews

Reviewed September 2, 2013 via mobile

We love this place. With 60+ beers on tap and even more in cans and bottles it is a beer lover's paradise. I recommend a Vermont beer tour which is four 5oz sample glasses of any Vermont made beer on the menu. And there are plenty to choose from! The food here is also quite delicious. Lots of local meats, cheeses and produce. Great burgers and salads. The rezitarian veggie burger is made in house and is delicious. Get it on the beet salad. You won't be sorry.

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2  Thank Sheila C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2013 via mobile

We come here when we cannot get into the Prohibition Pig nearby. Good food and large portions cannot make up for being ignored by the waitstaff and slow service. The bar at the front of the house is especially bad because it is not staffed by a bartender. The table servers congregate there but refuse to take orders. Best bet is to sit at a high table in the front. Also lets you keep an eye on your server in case you get hungry or want to know when your drinks will show up. Management lets table servers remove plates from tables, scrape contents into the trash and then go back to serving without washing their hands. Yuck. The place is fun and full of interesting people, it is a case of pluses and minuses.

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3  Thank 227RV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2013

We all had hamburgers which were great. one of us was full from all of the snacking during the day ad was llowed to order the children's hamburger which was perfect in size for her!!

Thank BJL2342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2013

The food, that we were able to get eventually, was fantastic. The service was terrible. From normal "bad" service experiences of no drink refills, long waits for food, and sitting with dirty, empty plates, it only got worse. We were given what appeared to be a lovely dessert menu. Unfortunately, they were out of all of the items we chose. Had the server told us that as he presented the menu, it would have simply been unfortunate. Instead, we didn't find out until we tried to order. One member of our party arrived 25 minutes after we ordered, from out of town, and immediately placed an order for a burger (our food had not come out). When we finally asked for her meal to go, an hour after she ordered and after we had finished eating, we were finally told that it had never been put in and no solution was offered other than she had no dinner. At this point, we had no drinks, dirty plates, over an hour and a half for burgers - only 2/3rds of which we ever got. The server apologized but nothing else was offered. As another posted had previously mentioned, we should have asked to speak to a manager at this time, but we were with small children and had promised them dessert (thank goodness Ben & Jerry's is close!)/

I read the reviews, but was still hopeful. Most of the poor reviews were from 2012 and I was optimistic that the service had improved. It has not. Save yourself the waste of time. This was definitely the worst restaurant service we have ever experienced. Due to the inability to order any dessert and a missing meal, what would have been a $100+ bill was only $50.

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Thank cmarsh31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alkalinetrio, General Manager at The Reservoir - Restaurant and Tap Room, responded to this reviewResponded August 23, 2013

Hello-

I am writing in response to your review on tripadvisor. First let me apologize for your experience. We pride ourselves on delivering friendly efficient service and that was clearly not the case here. It is unacceptable that the service was lacking and even more importantly that nothing was done to address your concerns. Every business can struggle at times and it is unfortunate that you we here to experience that. It is my belief though that we do a pretty good job consistently and would like the opportunity to have you back for a second chance. I would be more than happy to send you a gift certificate for the value of your last visit. Additionally if you can pass along the name of the server from that night I can address these concerns with them specifically. Please email me directly with information on where to send the certificate.

Thanks,

Chad Fry
GM
chad@waterburyreservoir.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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