We come here on every vacation to Vermont. We did the tour the first time and recommend that maybe once. Otherwise just line up at the windows. They seem to have all the windows open and the line does move fairly fast unlike the post office's one window and slow service. However, if even one tour bus lets off at the wrong time the line can be quite long as we saw after we were sitting and enjoying our treats. Parking and crowds can be challenging. Funny that Vermont's population is only about 600,000 people. It seems like they are all on that highway that serves B&J and other attractions. It's a VERY busy road and can be tricky making turns on and off. Vermont has not learned about left-turn lanes in some areas. If you have trouble with stairs make sure you park up the hill behind the establishment near where the buses go. There's a lot of stairs from the regular parking lots.
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