We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Honestly Disappointing”
Review of Ben & Jerry's

Ben & Jerry's
Book In Advance
More Info
$119.00*
and up
Taste of Vermont Food Tour
Ranked #1 of 13 things to do in Waterbury
More attraction details
Attraction details
Owner description: For all the euphoric flavors you can't get enough of – especially the ones you can't get in ordinary stores – nobody scoops Ben & Jerry's better than we do at our scoop shops.
New York, New York
Level 4 Contributor
35 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
“Honestly Disappointing”
Reviewed August 17, 2013

I was looking forward to visiting the Ben & Jerry's Ice Cream Factory on my trip through Vermont, but I can honestly say there are better things in Vermont to go to than this tour. The tour consisted of a 6 minute video and a barely 10 minute tour which was mostly also a video. There was no ice cream being made on the day we went, so all you were gazing at was machinery. At the end you were given a scoop of ice cream and then back into the gift shop you go. If you are in the area, then go, but by no means make a special trip to go because if you do, you will be disappointed. I think that for something that is so advertised and for such a big and popular company, they could make a better tour.

Visited August 2013
Helpful?
Thank travelbatty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,666 reviews from our community

Visitor rating
    869
    971
    566
    202
    58
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Alabama
Level 6 Contributor
104 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 57 helpful votes
“Great time!”
Reviewed August 17, 2013

This is a must see in Vermont. The tour is great and the cafe has some great treats, get there early as it tends to book up quick during peak hours, check it out!

Visited January 2013
Helpful?
Thank Lawbooks01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield
Level 6 Contributor
126 reviews
83 attraction reviews
common_n_attraction_reviews_1bd8 132 helpful votes
“Not Really a Factory”
Reviewed August 17, 2013

Unilever has purchased Ben and Jerry but it has remained folksy and small in this location. There is a charge for the tour although we were not charged 11 years ago when we first went. It is not worth it even though the charges were small, $3 - $4 per person.

You see a video of how Ben and Jerry learned to make ice-cream through a $5 manual from Penn State University, their environmental and political concerns, etc. Then, you are taken to a small tour of a very sterile place of work by a wonderful gregarious older man, and you are rewarded with a minute paper cup of ice-cream.

The grounds are fun to walk around. Their food concessions are expensive! Their souvenirs are highly priced like Disney products, most of which are made in China, Bangladesh, and everywhere else but Vermont.

If you have the time, visit it just so you can say that you went to Ben and Jerry's Ice-Cream. Otherwise, skip it and go to Cabot
Cheese Creamery instead to watch a real factory at work.

By the way, we bought Ben and Jerry's Ice-Cream when we came home. They were okay only. A lot of hype.

Visited August 2013
Helpful?
Thank angooredcow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Manchester, Indiana
Level 4 Contributor
42 reviews
38 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
“Fun and Interesting”
Reviewed August 16, 2013

This stop doesn't take a long time - the actual tour is only about 30-40 minutes but the kids (and my husband) really enjoyed seeing the inside of the production facilty and learning the process of how those containers get filled. There were numerous interesting tidbits about the ingredients, the history of the Ben & Jerry partnership, the various campaigns that the corporation has undertaken to be more involved in helping causes. (A well appreciated example to the kids.) The best part...we were eating free ice cream!! A caution - be sure to check that you are there on a day they are actually producing ice cream - we were, but I don't think this would be as good on a day the equipment was idle. Nominal fee for adults only.

Visited July 2013
Helpful?
Thank Bouffie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ridley Park, Pennsylvania
Level 3 Contributor
22 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
“Get Funky!”
Reviewed August 16, 2013

Hey, it's not an amusement park, but the guides give a great tour of a a working factory (they make pints Mon-Fri) and that ice cream is just SO good! The place is easy to find with plenty of parking. Don't miss the flavor graveyard. It's a hoot.

Visited August 2013
Helpful?
Thank Jim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Ben & Jerry's? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing