We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A must stop if in the area, but VERY busy!”
Review of Ben & Jerry's

Ben & Jerry's
Book In Advance
More Info
and up
Taste of Vermont Food Tour
Ranked #2 of 13 things to do in Waterbury
More attraction details
Attraction details
Owner description: For all the euphoric flavors you can't get enough of – especially the ones you can't get in ordinary stores – nobody scoops Ben & Jerry's better than we do at our scoop shops.
Reviewed July 23, 2013

We enjoyed the quick 5-6 minute video of how the company was started. It was done with humor and lightheartedness. and a quick showing of the production line (no photos please). After this we were whisked off to the sample room for a try of the flavor in production. The tour was about 30 minutes or so overall all, but if you or others do not ask questions it will be a very quick tour. The price was not bad ($4) adults and kids under 12 free, for what you get. The tour person was polite and had most of the information to the questions asked. When asked a few questions from others which she was not able to answer, she simply said she did not know and moved on; no I will get the answer for you, etc. At the end of the tour you are dropped into the gift shop (as with most tours) and after that one can go outside and wait in line to buy ice cream. The price of the ice cream is average for a good locally made product ($3.50+ small) so we did not feel we were being gouged while at this tourist location. A fun, quick, BUSY, stop if you are in the area. We would not go out of our way for it, but it was on our way back home so we stopped.

Thank quellaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (3,188)
Traveler rating
Traveler type
Time of year
All reviews
"flavor graveyard"
in 430 reviews
"ice cream"
in 1,662 reviews
"factory tour"
in 311 reviews
"scoop shop"
in 144 reviews
"gift shop"
in 439 reviews
"tour guide"
in 178 reviews
"factory floor"
in 89 reviews
"minute tour"
in 70 reviews
"short movie"
in 74 reviews
"retired flavors"
in 69 reviews
"free sample at the end"
in 63 reviews
"quick tour"
in 52 reviews
"cherry garcia"
in 44 reviews
"spin art"
in 34 reviews
"t shirts"
in 58 reviews
"tasting room"
in 87 reviews
"fun stop"
in 58 reviews

2,424 - 2,428 of 3,188 reviews

Reviewed July 22, 2013

It starts out with a short video about how the company was started. You are then led to a bridge (enclosed with viewing windows) that extends over the processing plant (a bunch of steel pipes). There were approx. two employees working on the line on the day we visited. You finish the tour with a small sample of an ice cream flavor previously selected by the factory (you don't get to choose the flavor you would like to sample). Personally, I didn't think it was worth the drive, the wait or the small admission price. Buy a pint of Ben & Jerry's ice cream, take it home and watch a YouTube video about Ben and Jerry while simultaneously staring at a steel pipe and you have experienced the tour.

Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2013

I was super excited to see the Ben and Jerry's Factory during our recent trip to Vermont. We stayed in Burlington and drove to the Factor in Waterbury (just about 25 minutes or so). You cannot help but be happy when you arrive at the Factory. It was not huge, but it was really neat to see. I would recommend about an hour to an hour and fifteen minutes to take the tour, visit the gift shop, and then go to the scoop shop for some amazing ice cream.

The short movie (6 minutes long) that they show you is really great and helps you learn a lot about the company's philosophy. We also had an opportunity to speak with our tour guide and to ask her about something on her shirt. She explained that it was something that they are working on in the local community for helping to stop hunger and planting vegetable gardens as Vermont actually has a large hunger population.

Finally, the factory portion where they make the ice cream is spotless - makes you feel great about buying Ben and Jerry's (as if I needed another reason to want to buy their ice cream!!)

Thank TamiandRick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2013

We loved it twice. Took the tour to see the blending of serendipity and smarts to create this creamy empire. Samples limited to one flavor of the day but once onside...Read the boards, sample a few and go for it. Everyone is into the fun. Visit the tombstones for failed flavors in the cemetery out back. A well run educational and tasty experience. My wife rationalized the Greek Yogurt w dark chocolate and raspberries as a healthful eating alternative on our tour of the Mad River Valley.

Thank Kendotm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
See more reviews
Reviewed July 20, 2013

The tour guide was okay but spoke a little bit too fast at times. The best part of this stop was the sample of IC at the end!

Thank bluebirds77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Ben & Jerry's also viewed


Been to Ben & Jerry's? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing