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“Beautiful Property!”

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Clay Brook at Sugarbush
Ranked #1 of 3 Hotels in Warren
Certificate of Excellence
Fairhaven,
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Beautiful Property!”
5 of 5 bubbles Reviewed June 10, 2013

We stayed at Claybrook as part of the New England Tennis Holidays camp. There were 11 ladies in our group, and we booked 2 suites: a 5-bedroom/3 1/2 bath suite and a 2-bedroom/2 bath suite. While on the same floor, the 2 suites were located at opposite ends of the property which didn't really work for our group. Because the property was not full, the staff was very accommodating and allowed us to change the 2nd suite to a 1-bedroom/1-bath unit right next door to our larger unit. The unit was so spacious that all 11 of us could have actually stayed in the 5-bedroom unit, but that would have required 1 person to sleep on the sleeper sofa. The unit was clean, updated, and well appointed. The kitchen was well stocked with dishes, pots and pans. The dining area had a balcony that offered panoramic views. The bathrooms were clean and modern, amply supplied with towels, toiletries, hair dryer, and had nice deep tubs, some of which were jetted. The beds were very comfortable with both firm and soft pillows. The only complaint was that, with the exception of the bathrooms, there were no electrical outlets located near mirrors, and at least 1 of the twin bedrooms didn't have a mirror.

The pool area was beautiful and had 2 good sized hot tubs which were not unbearably hot. There is a towel station near the entrance to the pool area so there's no need to bring towels from your room.

There is complimentary coffee in the lobby with a nice variety of flavored coffees. We had dinner at The Timbers which is right on the property. The menu was diverse and the food was excellent. There were many different entrée selections, but all agreed that whatever we had ordered was "the best we've ever had".

The entire property is very well maintained and absolutely beautiful. We would definitely stay there again!

  • Stayed June 2013, traveled with friends
    • Value
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Thank DellaStreet61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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137 reviews from our community

Traveler rating
    90
    33
    10
    2
    2
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
New Jersey
Level Contributor
75 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed April 9, 2013

We are spoiled when we ski, and look for as close to slope side as we can find. Clay Brook is not quite ski in / ski out, but close enough. The hotel plaza (facing the mountain, with pool & 2 hot tubs overlooking the slopes) is a short flight of steps below, and maybe 100 yards from the 2 main high speed quads (Super Bravo & Gate House) which provide main access to the Sugarbush terrain. The hotel has thoughtfully placed a separate ski valet building at the top of those stairs for overnight ski storage. A boot room is located just inside the main entrance to the hotel. Clay Brook is also located just below the "Gatehouse" day lodge with cafeteria, day lockers / bag storage, guest services, etc. It's not truly ski in / ski out, but again, very well located & recommended.

The hotel is new, and our 1 BR unit was located on the 3rd floor with living space (full kitchen, living room with gas fplc, dining room, 1/2 bath & stacked W/D unit) down, and a master BR upstairs. The building is about 5-6 years old, so all appliances are modern & attractive, kitchen & bathrooms feature granite counters, all well maintained. Our unit was a bit sterile, and would benefit from a little more art on the walls, extra towel bars & a makeup / magnifying mirror in the master bath, and some personal touches to make it feel a bit warmer.

I liked the duplex layout, both because it was attractive and because I seek out the quiet of sleeping on the top floor (Clay Brook is 4 floors), with nobody above. However, as the BR unit did not have a separate hall entrance on 4, it was necessary to carry bags on arrival & departure. The bellman whisked our ski equipment away on arrival, but we were on our own to get our luggage to the condo & up the stairs to our bedroom. Inquire about the layout if you prefer one level living.

The front desk staff, boot / ski room attendants were all eager to help, and assisted with restaurant recommendations, questions about the terrain, and a problem we had with one of the 2 TV's. Overall, wonderful!

Our only quibble was housekeeping, which was a bit lacking for a slope side, luxury property. It was adequate, but incomplete. Bathroom toiletries were never refreshed, we had to request a 2nd bar of soap for our shower, towels weren't refolded but left in whatever condition we hung them in, the hotel provided coffee packets in the kitchen were likewise never replenished without asking, the coffeepot was washed only on the 1 morning I placed it in the sink. Never did figure whether they run & empty the dishwasher or not. Nothing was done for the first 3 mornings, so we finally ran it. Housekeeping unfortunately skipped us entirely that day, so we won't know if the clean dishes would have been put away or not... I'm thinking probably not. None of these were big items, but housekeeping was consistently sloppy considering the location, marketing, and excellent efforts by the rest of the staff at Claybrook.

Separate review for the on-premises Timbers restaurant, but suffice it to say here that if you want / need full service food venue without ever walking outside, Clay Brook does offer a full breakfast, lunch or dinner in a beautiful space with lot's of windows to take in the impressive mountain view.

Overall, great stay at Clay Brook, and if they can tighten up their housekeeping, it would be a perfect base to enjoy whatever brings you to Sugarbush. Glad we came!

Room Tip: They may not guarantee it, but make sure to request a mountain view, especially if you come to ski!
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank LB-likes2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Cod
Level Contributor
165 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed April 9, 2013

We were skiing a couple weekdays after Easter. Staff was limited as the place was 3/4 empty during the week, but the help was great especially the manager. offered to hold our luggage the day we were leaving, use the hot tub and locker rooms after check out time. Restaurant was slow, staff very friendly , food a 3 out of 5

Room Tip: get on second floor, if skiing
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  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
1 Thank boatguy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newton, Massachusetts
Level Contributor
390 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
4 of 5 bubbles Reviewed April 4, 2013

The bell staff is eager, friendly and super-accommodating. Arriving with ski equipment for a family of four always puts me on edge and they whisked it all away into storage which is conveniently located at the base of the mountain. The rooms are well-appointed, new and comfortable. Housekeeping was OK, at best. In general, if we had gone in less with the idea that we were staying at a hotel and more that we were staying at a condo that happened to have some limited services available, we probably would've been more satisfied.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Edgingin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caesarea, Israel
Level Contributor
150 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed March 30, 2013

I was here with my children and found it to be a terrific base for enjoying Sugarbush. We walked right out to the mountain in the morning and all of the ski check in facilities were so convenient. There was a small but adequate fitness room open 24hr a day and the hotel itself was very clean and well organized. In addition the suites were just incredibly spacious and comfortable. We had a tremendous amount of room in our one bedroom with a beautiful view out to the mountain. I would come back and enjoy Sugarbush in a flash.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank cvwgi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dundas, Ontario, Canada
Level Contributor
91 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed March 20, 2013

We stayed for Canadian March Break at Claybrook in a 2 bedroom suite. Its actually a one bedroom; the second bedroom is a hotel room with a door into the suite. It is absolutely lovely. Most ski condo's have small appliances - this one does not. Full size fridge with ice maker, full size dishwasher, microwave, and flat top stove. Unlike most condo's it actually has full sets of dinnerware. (8 of each) They have proper wine glasses and the dishes are for real - not Corelle!
Two king sized beds - very comfortable - whirlpool bath tubs, which we never used as we went to the outdoor hot tube after skiing. The staff at the hotel are all just as helpful and friendly as all those we encountered on the hills. I would definitely go back. It is more expensive than many other condo's (Killington Grand) but definitely worth it. (Just be aware that some units do allow animals, so if you are allergic be sure to ask for the pet free wing)

Room Tip: All the suites have balconies, gas fireplaces, and full kitchens. There probably isn't a bad roo...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Watlog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
Level Contributor
57 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed March 18, 2013

We had a wonderful experience at Clay Brook. We stayed in a 1BR unit on the first floor and got it as an exchange through our timeshare. The skiing was GREAT for a few days, and not so great a couple. That's pretty typical for March/spring. It can be a little risky. But we got 18" one night, then 6" another night so it was really fun. Hot tubs were lovely. Concierge was INCREDIBLY helpful: our week was F-F and due to the excellent conditions, we wanted to spend another night, but not at Clay Brook because it was a bit too pricey for us. We couldn't find anything, but the concierge got us a room at the Sugarbush Inn at a very reasonable rate! Valet was excellent. Room cleaning for weekly guests is once midweek, and daily is trash removal, towels, toiletries. Our room 131 at first glance was a bit disappointing in terms of view, but convenience to pool/hot tubs/grill and quiet more than made up for it. And this is a family place so children playing in the pool till 7pm is nice, not a bad thing. It's not noisy at all. The bed was SUPER comfy. Full kitchen, reasonably well equipped. Nice fireplace. Could use a bit more in terms of access to movies, but we were so tired after skiing it seemed not to matter too much. Overall, a wonderful stay!

Room Tip: We really liked room 131, facing the pool, inner courtyard. While the view is to the side, you are s...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank litetravellerNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Clay Brook at Sugarbush

Property: Clay Brook at Sugarbush
Address: 102 Forest Dr, Lincoln Peak Village, Warren, VT 05674
Location: United States > Vermont > Warren
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Warren
Number of rooms: 110
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Also Known As:
Clay Brook At Sugarbush Hotel Warren
Clay Brook At Sugarbush Warren

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