After watching my sister and her new husband spend literally thousands of dollars at the 1824 house for their wedding I think it is fair to say myself and the other members of the wedding party that stayed there were THOROUGHLY disappointed. One of the owners, Karl, has no clue as to the meaning of customer service. He was snooty and cared more about his “house rules” than the satisfaction and happiness of his customer. Karl even had the gall to not serve myself and THE GROOM breakfast because we were half an hour late (cutoff was 9:30am we got there at 10am). A bowl of cereal, a peanut butter and jelly sandwich or anything would have been nice since it was the day of the wedding and breakfast had already been paid for. Other examples: after not planning for enough beer and running out, Karl went to the store and bought 4 cases and charged my sister $192. When trying to figure out how to get our father’s wheelchair up their drive way Karl said “that’s not my problem!”. I am sure others will write more examples in their reviews, stay tuned…
In closing, I think it would be a shame for the current owners of the 1824 House to continue to treat their future customers this poorly and make money in doing so!
- Official Description (provided by the hotel):
- The 1824 House Inn resonates with the charm of the past, while retaining the comforts of today. Conveniently located on historic Rt 100, The 1824 House is just minutes to both Sugarbush and Mad River Glen ski resorts. We are proud to offer eight comfortable rooms with private baths, featherbeds, beautiful views and hearty homemade breakfasts. Guests also enjoy our cozy fireplace, wi-fi access throughout as well as a television in the common room. Swim in our clear Mad River swimming hole in the summer and snowshoe or sled our property in the winter! The inn also serves as an idyllic Vermont wedding and event venue. Don't miss our rustic barn or the views from our river-front pasture and hilltop meadow which serve as the property's most celebrated event sites. ... more less