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“Disappointing”

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Eagles at Sugarbush
Ranked #2 of 3 Hotels in Waitsfield
Alaska
1 review
“Disappointing”
2 of 5 bubbles Reviewed June 20, 2008

We have been going to Eagles at Sugarbush for ten years now and this year was by far the worst. My grandmother is in a wheelchair and requires various medical supplies with her when she travels. Since Waitsfield is such a small town, we had to rent the equipment from a place in Burlington, over an hour away. The company was unable to pick up the supplies the day that we left and we kindly asked the resort managers if we could find a place to leave the equipment until the company came. We were told no that there is no options for that and that this week they will be far too busy and that there is no available space. As timeshare owners we would have hoped to be met with a bit better customer service and are quite upset about this. There only idea was to drop off the stuff ourselves but that was not an option seeing that our flight was Saturday morning. The two resort managers have terrible customer service and are very unaccomadating. I love the area and the resort is a nice place to stay but the managers make it almost not worth it. We will most likely not be returning.

  • Liked — Comfy beds
  • Disliked — The terrible management
  • Stayed June 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank NMH2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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23 reviews from our community

Traveler rating
    4
    12
    5
    2
    0
See reviews for
13
10
Solo
0
Business
0
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Buffalo, NY
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed August 6, 2007

My husband and I stayed for a week during ski season and found it to be very enjoyable. The place was very clean and modern, and having laundry & a sauna right in the condo was great. It was literally 15 below during the day but we were toasty warm in front of the fire. There wasn't a whole lot to do other than ski, but we certainly enjoyed the calm & made the most of our time alone.

  • Stayed February 2005, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank JustDoIt31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed October 15, 2006

When we booked this place, we were a bit wary due to the lack of info on the web. They don't seem to have an official website and apart from a few very old/blurry photos on Redweek.com - we found nothing. But upon arriving, we were pleasantly surprised! What a real gem of a place - tucked into a quiet and beautiful area. At check-in, the woman on duty at the front desk in the clubhouse was so friendly, kind and helpful. Their very cozy clubhouse has everything you need as far as brochures for local attractions and area ski resorts. They also sell discounted lift tickets for the nearby Sugarbush Resort. The best part being, you can return these for a full refund if at the end of your stay, you haven't used them! (Which we had to do since we ended up going skiing one less day than planned and there were no problems with getting a refund!) Not to mention, when checking out - a different woman was on duty but she was just as helpful and kind. There's also a racquetball court and a simple game room with pool table, table tennis and a few video games.

The house itself was fantastic! Made of beautiful log brought over piece by piece from Sweden - the place is very spacious, 2 floors with a Master Bedroom, 2 guest rooms and a large sofabed. We had 8 people in all and were all very comfortable sleeping wherever. The house is heated just fine and there's a fireplace to cozy up to - the living room was just perfect for lounging around and watching tv. The kitchen was fully equipped with all pots/pans, dishes, cutlery, a dishwasher, oven, microwave etc .. a dining table that seats 8 as well as a very spacious breakfast bar accomodated everyone at mealtime with no problems.

Naturally, the washer/dryer came in handy after a long and wet day on the slopes. Each house also comes with a garage so we were able to store all our ski gear without lugging it in and out of the house.

2 full bathrooms - the one upstairs leads to a dry sauna - my personal favorite amenity! Well maintained, very clean and very hot - it was such a treat to have that in the house as opposed to public in the clubhouse.

There is also a large balcony/deck in the back accessible through the living room - which of course, we didn't utlize since it was freezing winter but I did see a small grill and some charcoal there - for those who want to do some grilling.

The other reviewer here complained that this was in the middle of nowhere - and that there was no internet access. Sure, there isn't any wi-fi or high speed and yes, it is Vermont and it is nestled by the mountains and after all, we were on vacation - trying to get away from it all! But not to worry as it isn't in the middle of nowhere - there are take-out deliveries available, a small shopping plaza with mini-mart and a few eateries right nearby. A short drive will take you to neighboring towns that have more restaurants, a post office, and various shopping. An hour away is beautiful downtown Burlington by Lake Champlain. Other nearby attractions - Vermont Teddy Bear Co, Cabot Cheese, Ben and Jerry Factory, Lake Champlain Chocolotaes etc ...

All in all, a great getaway!

  • Stayed January 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
21 Thank SparkTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, Tennessee
Level Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed July 29, 2006

This is what it is:

Eagles at Sugarbush is located in Waitsfield Vermont. Eagles at Sugarbush has detached luxurious Swedish built homes with 2 and 1 bedrooms (sleeps 8), 2 Bath, sauna, garage, living room, kitchen, laundry, and firplace. There is a clubhouse, game room, raquetball, and the resort is three miles to Sugarbush Ski area.

This would be a great place for a family. however, since most of us live in the 21st century, unless you really, REALLY , want to be away from everything..know that: there is no computer access here, unless you have an 800#. and can use dial up.You can use the local library, which is open on their schedule which is different everyday. There is also NO cell phone coverage for several miles. Each unit has a land line, which is good when you are there, but when you're away....

We did enjoy our stay here, but would probably not come back. Everyone was friendly, most of the restaurants were very good.
These are more time shares and we were here for a BMW rally and stayed the extra week during the summer. I can see this place more for the ski season and leaf peepers.

  • Liked — Quite and very private
  • Disliked — No computer access and no cell phone service
  • Tips/Secrets — The place is HUGH for only 2
  • Stayed July 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
12 Thank vamom7678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eagles at Sugarbush

Property: Eagles at Sugarbush
Address: 169 Eagles Road, P.O. Box 180, Waitsfield, VT 05673
Location: United States > Vermont > Waitsfield
Amenities:
Kitchenette
Hotel Style:
Ranked #2 of 3 Hotels in Waitsfield
Number of rooms: 16
Also Known As:
Eagles At Sugarbush Waitsfield

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