We attended a wedding at this property, and stayed in a three bedroom unit with friends. The price was very attractive, at about $250 per night. The unit was clean, and in good condition - the property is fairly new, and the overall quality of the interior finishes and furnishings was very good.
I am quite sure that because these properties are generally busy during the ski season, and not in the summer months, the level of staffing and service was bare bones - that could account for the problems we had, but some of the issues we had were due to a simple lack of common sense and service.
Prior to our arrival, our friend who booked the room was charged five times for a one night stay - it took way too much time to get that sorted out, but eventually there was a credit to her card for the accidental charges. The personnel handling the situation were not professional, and were generally non-responsive.
When we arrived, there was only one parking space available for a three bedroom unit, and the alternative parking was across the street - a hassle with luggage not only because of the distance, but because the entrance to the lodge is elevated and when you cross the street with your luggage you must then ascend a gravel sidewalk - not ideal for rollerboard suitcases.
The lobby of the lodge itself was modest, and it's important that any readers of this review understand that the hearthstone lodge is not a hotel - it's a condominium building - there is no front desk, no lobby bar, no atmosphere to lounge whatsoever. So you walk into a dark lobby with a few chairs - pretty mediocre.
While the condominium unit itself was pretty nice, we had one major complaint: the beds. In one bedroom, my wife and I slept on a king size bed that had a plastic cover around the mattress on top of which the sheets were made. We crawled into bed after the wedding, and it felt and sounded like we were crawling into a plastic grocery bag. With every movement, it sounded as if we were rubbing our fingers on a plastic tupperware container. In the Master Bedroom of the unit, the king-sized bed was actually two twin beds pushed together with a pad down the middle.
oh yeah - no wifi - who doesn't have wifi these days?
In all seriousness - are there idiots running this place in the summer? Charged five nights for a one night stay, and then the staff can't figure out how to correct the problem until we've spent hours of our time sorting it out with them? Beds with plastic covers and twins pushed together. I suppose you get what you pay for in the summer months here. And I suppose this isn't Vail or Aspen. But come on - with a little attention to detail, service, and atmosphere the Hearthstone Lodge could be a very nice place. Unfortunately, we will never stay there again.
- Also Known As:
- Hearthstone Hotel Stratton Mountain