We stayed here in Sept 2012, I am not a fan of staying where dogs stay only because of allergies. However we travelled with a hockey team and they were able to accommodate all of us.
The place is very tired, run down, dark and outdated,, that is the up side... After a very long day of travel we pulled back the covers to find a dead bed bug... (we had sat on the bed earlier to read.. When we lifed the pillows there were bug.. BED BUGS.. I went directly to the man at the front desk, told him they had bed bugs, he very quickly got his back up and said they treat their place regularly... told me I had to "SHOW HIM" I went back to the room got a washcloth and took a few bugs down to him, he said " Oh My God" nothing more... I then said what I am going to do.. what a mess to deal with he said "what are you going to do what am I going to do" he then went on to tell me he pays money to have this checked.. not once was there I am sorry, I am embarrassed.. what can we do.. great customer service, an owner that knows nothing...
I told him i wanted my money back, he said nothing, my husband went down to get our money back the man said we would have to wait until 7 when the manager came in. The Manager called us at 7 oddly "the man" we dealt with earlier was THE OWNER, and would not do anything.
As we left the hotel the OWNER was standing at the front desk on the phone, I heard him on the phone "talking about the infestation" What owner would really do that at a front desk where everyone can hear...
The only good this was they gave us a lot of garbage bags to wrap EVERYTHING in as we had to deal with this mess before we could take anything in to our house once we got home. After a hectic weekend we sat in a laundromat and did all the laundry, had to have the car looked after as well...
PLEASE RUN... this place is the worst hotel I have ever stayed at, from cleanliness to Service and everywhere in between...
The owner did call later in the morning.. no apology, no offer to help cover the cost of a car cleaning, laundry and hockey equipment cleaned..
RUN and NEVER LOOK Back!!!
- Official Description (provided by the hotel):
- Spend your next vacation at our peaceful 30-acre lakeside setting at the edge of historic Stowe Village. Featuring modern comfort with country charm, the Commodores Inn has all the amenities you need to make your visit to Stowe a memorable one. All guest rooms are non-smoking, and pet friendly rooms are available by request. We invite you to join us in our Lighthouse Bar & Grill featuring traditional New England favorites including our Chef's famous Coconut Chicken, Shepard's Pie, Clam Chowder, Waldorf Salad, and much more. ... more less
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- Also Known As:
- Commodores Hotel Stowe
- Commodores Inn Stowe, Vermont