In planning a nice fall weekend in Vermont I came across an offer on Expedia for the Innsbruck Inn at Stowe. The price was reasonable for the ad that read "Bed Breakfast Special King Hotel Room Balcony With/Mountain View/Gourmet Continental Breakfast Afternoon Tea Refreshments". A few days later I got a confirmation letter in the mail for a totally different room "Queen bed, interior and exterior entrance"....no balcony with mountain view, no gourmet breakfast, afternoon tea, etc...False advertising! I tried cancelling the room on Expedia but was unable to and got a return message saying to call the hotel directly. When I called the hotel directly to cancel the reservation, the desk clerk was very nasty and said she couldn't cancel the request, it had to be done thru Expedia and there would $25 cancellation fee. So I called Expedia...bottom line...they did nothing to help me in recouping the $25 cancellation fee.
If this hotel wants to build a return clientel base, they certainly are going about it the wrong way. The only money they will get is a continual stream of $25 cancellation fees from folks like me to are caught unaware.
Be careful and think twice about booking with them!
- Official Description (provided by the hotel):
- A distinctive, yet intimate resort inn nestled beneath Vermont's highest peak. The Innsbruck Inn at Stowe combines the atmosphere and style of a traditional Austrian alpine inn, with the spacious accommodations and modern amenities of a quality mountain resort. AAA Awarded, Green Hotel Certified by the State of Vermont. ... more less
- Reservation Options:
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- Also Known As:
- Innsbruck Inn At Stowe Hotel Stowe
- Stowe Innsbruck Inn
- Innsbruck Inn At Stowe Vermont