My family and I have visited this hotel through the years and have generally found it a good value. We hadn't been in a while and decided to stay here this time around. The first red flag that after I spoke to the reservations agent and made my reservation, I was contacted via email and told that she quoted me the wrong price and that I would have to pay an additional $50/night. When I asked if she would honor the price she quoted, she stated "no". So, I asked to speak to the reservations manager. The reservations manager was confrontational with me and bascially accused me of lying, until I forwarded her the email which showed the original rate quoted. I had to calm her down by explaining to her how a good manager would react to a customer (I am in management). She did calm down and honored the rate, but made a point of telling me my room wouldn't have a nice view of the mountains. (Ok, she could have thought this, but it was not smart to share it with me). We had reserved what is supposed to be one of the nicer rooms (luxury spa room). The room was dated-probably not redecorated from years ago...the "Things to do" guide in the room was dated from 2008-2009! The upholstered chairs in one of the common areas were tattered. The spa needs serious updating. I have been to the spas at Topnotch and Stowe Mountian Lodge and this one pales in comparison. Review B K was correct in stating that this is not even close to 4 star property. I am saddened because this used to be a favorite go-to place for my family. We won't be visiting this property again.
- Official Description (provided by the hotel):
- Stoweflake Mountain Resort & Spa is a full-service resort ideally located in the heart of Stowe. Owned and operated by the Baraw family for fifty years, the AAA 4-diamond property is home to an unparalleled array of amenities and facilities, including a 50,000 square foot world class spa, an award-winning restaurant, elegant accommodations, and the largest resort-based conference center in Vermont.Stoweflake is situated on 60 acres and includes golf facilities, clay tennis courts, play areas, indoor and outdoor pools, outdoor Jacuzzi, and groomed XC trails. Within walking distance is a wide variety of popular restaurants, pubs and specialty shops to explore.Visit us soon for a relaxing retreat or an adventurous mountain getaway! ... more less
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- Also Known As:
- Stoweflake Mountain Hotel Stowe
- Stoweflake Mountain Resort And Spa
- Stoweflake Mountain Resort & Spa Stowe, Vermont