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“Nice hotel”

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DoubleTree by Hilton Hotel Burlington
Ranked #4 of 12 Hotels in South Burlington
Certificate of Excellence
Texas
Level Contributor
47 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Nice hotel”
Reviewed May 14, 2010

Stayed 4 nights at this hotel. Booked for first time with Priceline and ended up with a smoking room as you can't specify I found out and hotel tried to give me a non smoking but with colleges graduating this weekend, they were sold out. They did give me a free upgrade to a king bed suite room and was very nice. Smoke smell wasn't too bad and extra large room was good. Rooms were well kept and clean. Only complaint was the restaurant was sold out (mothers day) and could not get breakfast in the hotel we were staying in. Had to go just down the road to IHOP. Seems like their guests should have some priority, but guess, they have to do this at times. Wasn't angry about it, but still think their guests should have some priority.
The hotel is two floors and it is huge in length. If I go back to Vermont, I would definately stay here again. Beds were super comfortable. Flat screen TVs were in room with free wireless or wired internet. All fitness machines have TV on them. Pool was indoors and had strong smell of Chlorine or Chloramines which means it needs some attention. I didn't swim in it. Kids were in spa playing also, so stayed away from it.

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank dastagg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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965 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (104)
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English first
Hartford, Connecticut
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 23, 2010

Arrived with guaranteed late arrival and the hotel booking system had our reservation in the wrong month though my itinerary was correct. Only room offered was a tiny double that was nowhere near large enough for two people. Difference in price between room reserved and given was negligible. Almost would've wanted the VERY kind clerk to check other properties for availability if this was all we could get there. Went to the in-house restaurant for dinner and the smell of not-quite-fresh fish was so overpowering that we needed to leave the dining room and order room service for much more $$. This wasn't a normal fish cooking smell, it was rank and reached all the way into the lobby.

We travel on business a lot, and know that sometimes things just happen, but the straw for us in this Doubletree was the complete lack of parking anywhere near our entrance door due to a large meeting taking place that evening (the lot was almost empty in the morning). Think that this facility tries to do too much at once and misses on most counts.

  • Stayed April 2010, traveled on business
    • Value
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Helpful?
1 Thank martharoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JonAmon, Manager at DoubleTree by Hilton Hotel Burlington, responded to this review, May 17, 2010
We sincerely thank you for your comments regarding your recent stay with us, and I apologize that we did not meet your expectations. Our team always strives to make every guests stay as enjoyable and comfortable as possible. Although the incorrect dates of your stay were sent to us electronically, I am delighted that we were still able to accommodate your reserved room type upon your arrival.

We always invite our guests to share their experiences with us, and our entire hotel team is empowered to handle any guest concerns. I am sorry that these issues were not brought to our attention during your stay so we could address your concerns immediately. I personally look forward to welcoming you to our property in the near future and I invite you to contact me prior to your visit to make arrangements.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quebec
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 9, 2010

We had gotten this hotel through price line for $64 a night for 3 nights. When we arrived they only had a room with 2 doubles, but offer us to move the for the next 2 nights and did this with no snags and offers of help to move us. The pool and gym were great! Customer service was 5 *! They phoned about an hour after we arrived to see if we needed anything. Also my husband forgot his wallet in the room the last day. We phoned and they found it and gave if back with smiles. Great Service! We didn`t try the restaurant, so we are not able to say anything. Would recommend this hotel for sure. The only thing that would make it better was breakfast being included.

  • Stayed February 2010, traveled as a couple
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Helpful?
Thank glcas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceanside, California
Level Contributor
46 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 5, 2010

I wasn't too impressed with this Doubletree when I first checked in... It looked like a glamourized motel - only two stories and in a big square "O" shape, meaning looong walks from the lobby, the restaurant, business center etc. at the bottom of the "O" if your room was at the top of the "O". I was lucky in that I had requested a room that had easy access so I was only a few doors from the lobby. But I realized how it sprawled when I had to go almost to the other end of the hotel to get some ice. Whew! Quite a walk!

However, all that melted away when I got in bed. What a WONDERFUL bed and sleep I had! They use these extraordinary linens and these wonderful (Serta) beds that have these huge pouffed up mattress pads and lots of wonderful feather pillows. I did not - repeat DID NOT - want to get out of bed! EVER! And could hardly wait to get into again when I came in! I use 600 thread count sheets at home but somehow these felt even better! The maid showed me how they made the bed (they don't use duvet covers, but wrap a flat sheet over top and tuck under the top sheet fold meaning they actually use two flat sheets and one fitted) and they tuck the whole thing in at the bottom of the bed. She said that what I was in love with was the overstuffed mattress cover. They evidently get numerous comments on it as they have a brochure/card that explains how to purchase any item in the room. I had never had any use for those mattress toppers before but I am certainly going to look into it now. I cannot recommend it highly enough.

The staff was very pleasant and as helpful as can be but I found the room (a double double) rather cramped. And the bathroom was separated in that the sink and marble topped counter with a very small fridge underneath was immediately on your right as you walked in and the bath and toilet across the entranceway. The door to the bath/toilet was programmed to always close so you were closeted in this very small room for baths/showers and bodily function usage. Not the best for someone who is sort of claustrophobic.

But the beds - oh, the beds - they made everything else inconsequential!

  • Stayed February 2010, traveled solo
    • Value
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Helpful?
1 Thank catherinebO7916PC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newington, CT
Level Contributor
5 reviews
Reviewed February 15, 2010

We stayed two nights at the Doubletree and found it better than many of the reviews here. I got a King Suite so there was plenty of room. It was very clean and had a nice pool/fitness center. The hallways are a little out of date, but the rooms seem to have been remodeled recently and was very clean so that is really all that matters. It was a little pricey, but other than that could not have been better.

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
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Helpful?
Thank abettencourt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
1 review
Reviewed January 22, 2010

Rooms are small, but clean and quiet, and nicely supplied. Bathroom sink is outside bathtub/toilet area, and but has a LARGE convenient surface top, allowing plenty of room. Hotel restaurant breakfast was delicious, and had fast service. Hotel has convenient location to restaurants, grocery store, post office, gas station and University of Vermont. Helpful staff.

  • Stayed January 2010, traveled on business
    • Value
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Helpful?
Thank Lynn098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morrisville, Vermont
Level Contributor
266 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed January 4, 2010

I made the reservation with some caution, given some of the reviews I read. My experience tells me that some of the negative reviews may have been particular to a person's unfortunate experience and not indicative of the hotel overall. For example, I found the staff unobtrusive but helpful. the suites are very well appointed, above what I've typically experienced in a suite. No bugs, the bathroom was impeccably clean. Hallways were clean as well. We did experience the effects of someone violating their no smoking room across the hall; I can't think of how the hotel staff may handle this. There will always be those who violate others' rules and consideration for those around them. Our ventilation system cleared out the smoke smell once the violaters left the nexxt day. Only way to solve the smell of smoke in non smoking rooms, I would imagine, is to have a completely no smoking establishment. The food at Trader Duke's was good overall. They could cut back on fat they use, particularly for their stews. We brought our leftovers to the refrigerator suite, and the next day the shepherd's pie had a layer of yellow fat on the top--ugh! We would certainly return here unless we found a hotel that is better at providing a non smoking space.

  • Stayed January 2010, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank carefultraveler2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Burlington

Property: DoubleTree by Hilton Hotel Burlington
Address: 1117 Williston Rd, I-89 & US 2, Exit 14E, South Burlington, VT 05403-5717
Phone Number:
Location: United States > Vermont > South Burlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in South Burlington
#3 Family Hotel in South Burlington
#4 Romantic Hotel in South Burlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Burlington 3.5*
Number of rooms: 161
Official Description (provided by the hotel):
Enjoy a warm welcome from the DoubleTree by Hilton Hotel Burlington, five minutes from Burlington International Airport and downtown Burlington. Our hotel's central location puts business guests close to industrial parks and corporations like Ben & Jerry's and IBM. The University of Vermont, Champlain and Saint Michael's Colleges are nearby. University Mall, sports venues, restaurants and Higher Ground Music Hall are within walking distance. Expect outstanding service from our friendly staff and a signature, warm chocolate chip cookie. Relax in the DoubleTree by Hilton Burlington hotel's grand oak lobby with fireplace and cozy seating. Spacious guest rooms and suites feature refrigerators, remote printing, complimentary WiFi access, and in-room recycling. Choose a suite for a private bedroom, extra space for families, a wet bar and sink, pull-out sofa bed and optional whirlpool tub. Hold business meetings and weddings at our hotel in Burlington, VT in elegant indoor and outdoor spaces accommodating up to 400 people. Stay connected at the complimentary 24-hour business center. The Adirondack-styled Trader Duke's Restaurant and Lounge serves traditional American cuisine and regional specialties. Savor a superb Sunday brunch seated near the field stone fireplace. Watch sports on flat-screen TVs and try local microbrews in Trader Duke's Lounge, also offering full menu dining. Take advantage of our indoor pool, whirlpool and seasonal sundeck. Exercise in the fitness center or relax in the gazebo and courtyard gardens. ... more   less 
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Also Known As:
Doubletree South Burlington
Doubletree Hotel South Burlington

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