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“Expected more for the money.”

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Comfort Inn & Suites South Burlington
Ranked #7 of 12 Hotels in South Burlington
Reviewed July 5, 2012

After staying at Hampton Inns, we were disappointed with the price of this hotel.
The rooms were not well appointed, leak marks on ceiling, peeling wall paper.
Older TV smoked when turned on, needed replaced. I will not stay at Comfort Inns again for that price.

Room Tip: Expect to pay too much for an average room.
  • Stayed: June 2012, traveled as a couple
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Thank JosePedros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LHQA, General Manager at Comfort Inn & Suites South Burlington, responded to this reviewResponded September 13, 2012

Thank you for writing our property a review. We are disappointed to hear that your stay with us was not satisfactory. We are constantly changing things within the hotel and we thank you for your honest feedback. We can assure you that we are continually looking for where we can make improvements and you have given us a place to start. We look forward to seeing you on your next trip to Burlington.

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Reviews (283)
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199 - 205 of 284 reviews

Reviewed July 2, 2012

This hotel worked out great we were here for the soccer tournament 2 weeks ago and the location was perfect right next to the mall. It had a fantastic pool and a great hot breakfast. The only thing was our AC stopped working on the second night we were there. However the staff handled it very professionally and got us another room immediately. all in all great stay!!!!

  • Stayed: June 2012, traveled with family
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Thank Kelly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LHQA, General Manager at Comfort Inn & Suites South Burlington, responded to this reviewResponded September 13, 2012

Thank you for taking a moment to write a review of our property. We are pleased to hear that you had a great stay with us. We’re glad that you were able to utilize our great location and enjoy the breakfast. We’re sorry about the problem with your AC and delighted to hear that our staff handled your situation appropriately. We pride ourselves on our customer service and hope that we see you again in the future.

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Reviewed May 31, 2012

The room needed updating - new carpet would be my first choice. In addition, the linens need replacing, the wallpaper was peeling off the bathroom walls and the mirror switch plate in the bathroom was worn and unappealing. The t.v. was older, but they had a great channel line-up. Breakfast was standard for this hotel chain, but the set-up is a bit awkward with the food being separate from the eating area. We did not use the outdoor pool, but it appeared clean.

  • Stayed: May 2012, traveled with family
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1  Thank Jessica L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LHQA, General Manager at Comfort Inn & Suites South Burlington, responded to this reviewResponded September 13, 2012

Thank you for taking the time to write a review of our hotel. We’re pleased to hear that you enjoyed the television channels that our property had to offer. We thank you for your feedback in regards to the condition of your room. We are always looking for ways in which to improve our rooms and your feedback will give us a great place to start. We look forward to you staying with us in the future.

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Reviewed May 21, 2012

We are frequent customers of the Choice Hotels group and always found them to be good, clean and conveniently situated accommodations. This particular facility however, is not up to the usual standards. There was a large sticky spot on the carpet in our room, the bed was soft and not very comfortable, and the linen, both on the bed and in the bathroom, was quite tired. The front desk staff upon arrival was friendly, but that did not last. When we returned from dinner and opened a bottle of wine, we realized the room only came with 4 flimsy plastic drinking cups. We phoned the desk to ask for wine glasses and were told they would check and get back to us. They never did. Our room was situated next to the guest laundry facility on the 3rd floor. The facility is not well insulated and the noise travels well and far. We were woken up at 4:00 am by the wahing machine. We mentioned this fact and the dirty carpet in our room to the front desk attendant when checking out, but although he said he was sorry,he obviously did not care.

Room Tip: Stay away from rooms next to guest laundry facilities!
  • Stayed: May 2012, traveled with family
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3  Thank MonctonCanucks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LHQA, General Manager at Comfort Inn & Suites South Burlington, responded to this reviewResponded September 13, 2012

Thank you for taking the time to write a review of our property. We are very disappointed to hear that your stay with us was not satisfactory. We apologize that you felt the service was not adequate. We would like to let you know that we are continuously changing our operations and your feedback will help us determine where we need improvements. We look forward to seeing you again the next time you are in the Burlington area.

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Reviewed February 20, 2012

Location is in a good area, near University and shopping. Many restaurants nearby. Check-in was relatively fast. Room was neat and clean, but adjoining a room with two loudly screaming children. Staff moved us within minutes, and offered sympathy that we were still on the same floor. The new keys were brought up to us at the room, and we were shown across to our new room. After that, the stay was pretty quiet, until the woman from the screaming children room ran her youngest up and down the halls, screaming all the way, early on a Saturday morning. There's no way to adequately idiot-proof a hotel from this level of stupidity! Hotel did everything right.

  • Stayed: February 2012, traveled as a couple
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3  Thank David E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LHQA, General Manager at Comfort Inn & Suites South Burlington, responded to this reviewResponded April 17, 2012

Thank you for taking the time to write a review of our property. We’re glad to hear that you enjoyed our great location and had a smooth check-in process. We apologize for the inconvenience caused by the people in your adjoining room, but appreciate that you thought that our staff handled the situation well and that you were still able to have a great stay with us. We look forward to seeing you for your next trip to Vermont.

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Reviewed February 20, 2012

It was clean, close to everywhere. Free breakfast included in the price.
The hotel did not have a fitness of its own but you could use the facilities (fitness and indoor pool) in the hotel next to it (just across the outdoor area).
Very nice and polite people at te reception as well.

  • Stayed: February 2012
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Thank Buchka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LHQA, General Manager at Comfort Inn & Suites South Burlington, responded to this reviewResponded April 17, 2012

Thank you very much for taking the time to write such a pleasant review of our hotel. We pride ourselves in our customer service and are delighted to hear that you found our front desk staff very nice and polite. We’re glad that you were able to utilize and appreciate our great location. We hope to see you again on your next trip to Vermont.

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Reviewed January 31, 2012

First stay at the Comfort Suites in South Burlington. Typical of Comfort Suites we have stayed at before, the staff was professional and friendly. The hotel is clean but worn/dated and there was scafolding in the lobby in front of the fireplace the whole weekend we were there, yet we saw no one working. Honestly, they could of removed it while they weren't working. Also, extra blanket in room was stained & we opted not to use. With the new hotel competition in the area and for a few dollars more in price, I think on our next visit we will be trying someplace different. Suggestion: make some upgrades

  • Stayed: January 2012, traveled with family
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Thank JoePeeps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LHQA, General Manager at Comfort Inn & Suites South Burlington, responded to this reviewResponded April 17, 2012

Thank you for taking the time to write a review for our hotel. We’re delighted to hear that you found our staff professional and friendly. We pride ourselves on outstanding customer service. We’re sorry for the inconvenience of the scaffolding, as we are in the middle of renovations. We appreciate the feedback on your experience and can assure you that your advice has been noted and we will use it when making changes to our operation. We hope you keep us in mind the next time you are in the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites South Burlington

Address: 3 Dorset St, South Burlington, VT 05403-6232
Phone Number:
Location: United States > Vermont > South Burlington
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in South Burlington
#5 Business Hotel in South Burlington
Price Range: $110 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites South Burlington 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
Modern Four-story Hotel on 9-acre setting, located off I-89 exit 14E. ... more   less 
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Also Known As:
Comfort Inn & Suites South Burlington Hotel South Burlington
Comfort Inn And Suites South Burlington
University Inn And Suites
Comfort Inn South Burlington
University Inn Suites Burlington
South Burlington Comfort Inn

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