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“non refundable reservation is burred in the fine prints”

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Green Mountain Suites Hotel
Ranked #2 of 12 Hotels in South Burlington
Certificate of Excellence
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
“non refundable reservation is burred in the fine prints”
Reviewed January 29, 2014

I can not comment on hotel since I decided to cancel my reservation. I made the reservation through Travelocity. I realized just one hour after the reservation that the hotel is quite far away from the ski area. Since i booked more than 2 weeks in advance, I thought I should be able to cancel the reservation with no or a low charge. To my surprise, I was told by Travelocity the reservation is non refundable due to the hotel policy. It was close to $450 for 2 nights! I decided to call the hotel and pleaded my case to the manager. He insisted that it was my fault that I did not read the policy, which was burred in the fine prints. He offered 1 night refund for the cancellation. I understand it was my fault. But to pay over $200 for a cancellation made more than 2 weeks in advance seemed unreasonable to me.

Stayed January 2014, traveled with family
Helpful?
8 Thank MomOfTwins603
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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670 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (154)
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English first
Ottawa Ontario
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 17, 2014 via mobile

This is our second year staying here and it is always a wonderful experience. This year was particularly great as I had accidentally booked the wrong size room but Andrew managed to help me out despite being fully booked. He had a smile on his face and was extremely courteous despite my being a bit difficult upon hearing our screw up. Kudos to Andrew for such amazing customer service!

Stayed January 2014, traveled with family
Helpful?
2 Thank ssfg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensboro, Vermont
Level 5 Contributor
76 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed January 16, 2014

We recently spent a night at this lovely Hotel, when you enter the lobby you know that this is going to be a great stay. The lobby is beautiful with a large fireplace, the staff are extremely friendly and eager to help you in any way to make your stay perfect. The rooms are unbelievable, very clean and well appointed. We had a King suite and it was beautiful, with a fully equipped kitchen, a nice living room with comfortable furniture and wooden blinds. The bedroom suite was large with fabulous bedding and a comfortable bed, our bathroom was large with dual sinks, marble counter and lots of amenities. It was such a comfortable and warm place to stay. In addition the hotel grounds are really nice. This is a great place to stay and I would think that for a extended stay you could not ask for anything more. We will return.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank snow---1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level 3 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 7, 2014

Stayed at Green Mountain Suites from December 27 through 31. The room was large enough (1 bedroom suite) for 5 and clean. The pool and gym were also clean and well stocked with towels.
The breakfast was the traditional hotel breakfast of eggs/bacon/sausage or omelet/sausage patties with accompanying cereal/fruit/toast and yogurt. All well cooked and flavourful enough.
The high points to be received are for the customer service. All staff were polite and helpful. We only got to enjoy the managers reception for one evening but well done with a variety of beer and wine.
Would highly recommend this hotel if you are not able to stay at one of the ski hills. But they did provide cheap lift tickets to Sugarbush which we took advantage of.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BrowngettingBrowner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal
Level 4 Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed January 6, 2014

I stayed here recently with three friends, we booked a room with 2 double beds and, based on the fantastic reviews we read on this site I was hoping for a stellar experience. Truth be told I can't say that I regret our choice but there were some issues with the room, mainly in terms of how clean it was, which is why I didn't give it a 5 rating.

For starters some of our bedding was dirty...one of the comforters had a reddish brown stain on it (roughly the size of a nickel, so not hard to miss) that looked like blood, another blanket had several white streaks on it that my friend said was dried toothpaste (she had the blanket changed). Also, the nightstand's drawer had several reddish rings in it, like what you get when you put down a dirty glass. I mean, none of this was deal-breaking and the rest of the room was clean and was of a good size too, but I was still surprised to see so many "missed spots".

Aside from that, I did enjoy the hotel. The complimentary buffet breakfast was very good - everything from biscuits and gravy to fresh fruit and yogurt was on offer - although the dining area was a bit small for the number of people who were there. Since there were a lot of children running around it was a bit messy and quite loud. Still, for a free breakfast I can deal with that. None of us used the pool but from what I saw it was small, perhaps half the size of a regular one.

Lastly, as we were there to shop, we loved the location; the University Mall was a 5 minute drive away and it was a very easy trip down to Church Street and the stores there.

Overall, I still would recommend the Green Mountain Suites but be sure to check the room carefully to make sure that it has been cleaned properly.

Room Tip: The hotel has 2 buildings connected by a heated walkway, so if you have mobility issues ask to stay...
See more room tips
  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Canadian_Trav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 25, 2013 via mobile

Stayed here while on a business trip. The rooms were spacious and beautiful. The staff was extremely friendly. The hot breakfast was delicious. Hope to stay here again but without being on business They also had wine and beer from 5-7. Great time

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Klee2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Underhill, Vermont
Level 3 Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 16, 2013

I cannot say enough good things about our stay at the Green Mountain Suites. We felt welcomed from the moment we walked in. Not only is it a pet friendly hotel, it is a great place for families. Our room was comfortable clean and spacious and my daughters LOVED the pool, jacuzzi, and freshly baked cookies. Great value for the money!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mommavt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Green Mountain Suites Hotel

Property: Green Mountain Suites Hotel
Address: 401 Dorset St, South Burlington, VT 05403-6273
Location: United States > Vermont > South Burlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in South Burlington
#1 Family Hotel in South Burlington
#3 Business Hotel in South Burlington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Green Mountain Suites Hotel 3*
Number of rooms: 104
Official Description (provided by the hotel):
Experience all the charm of a Boutique Vermont Country Inn. Green Mountain Suites Hotel has been recognized by savvy travelers from all corners of the globe for award winning service, premium amenities and impeccable accommodations. As the only independent all-suite Hotel in the Burlington area, we are proud to offer our guests a truly genuine Vermont experience that is second to none. Each finely appointed one- and two-bedroom suite features a fully equipped kitchen, spacious living room and separate bedroom(s). Our Fireplace and Jacuzzi suites are popular with guests looking for something a little more special during their stay with us. Each morning, wake up to our Fireside Breakfast, where you'll find delicious omelets, Vermont-inspired Quiche, maple sausage, bacon, pancakes, and healthy options including a yogurt bar, fresh fruit, oatmeal, and much more. Each weeknight, wind down after a long day at our popular Fireside Reception, with a selection of domestic and local craft beers and wines, paired with a delicious meal. Other featured amenities include WIFI, Exercise Facility, Fire Pit & Barbeque Courtyard and indoor Swimming Pool & Jacuzzi. All of these premium amenities and services are included for no additional charge. ... more   less 
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Also Known As:
Green Mountain Hotel South Burlington
Hawthorn Suites South Burlington
Green Mountain South Burlington

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