Stayed at this HI Express last evening, renting 2 rooms. We are gold priority club members and after last evening we will never stay at another Holiday Inn. Within 30 minutes of check in, at 5 PM, we complained twice to the front desk, in person, regarding the party that was obviously in full swing on the floor above us. We were told that there was a soriority reunion going on and and they would not be allowed to party once 10 PM quiet hours began. Trusting the HI reputation, from the many years of having stayed at HI all over the US, I thought, mistakenly, that I and my family were valued cutomers. Was I ever WRONG!! After going out for a few hous we returned about 9 PM, waited for the 10 PM quiet hours to begin-at 11 PM called the front desk, called once again at 11:15 PM. Were told HI employees were unable to rectify situation with intoxicated guests. Police visited several times over the next 4 or more hours-no party guests were arrested or made to leave-party never stopped till 3:30 AM. This HI catered to the unruly guests and left the rest of us, who had faith in their managment practices, out in the cold or should I say up all night. The front desk took a beating the next day from all the unhappy guests. I'm sure they also heard about it from their own staff when the maids had to clean the rooms. VERY, VERY, disappointed in the inability of this HI to abide by their own policies. They did refund us our money, but it was too little too late. They will never get our business again!!!
- Official Description (provided by the hotel):
- South Burlington hotel offers great location in beautiful Vermont. Enjoy a comfortable stay at our Holiday Inn Express Hotel of South Burlington. Our convenient Vermont hotel is located just minutes from Lake Champlain, bustling downtown Burlington, and the Burlington International Airport. When you're ready to travel, our South Burlington, VT hotel offers a free 24-hour shuttle service to the Burlington International Airport (BVT). In addition to being convenient to the Burlington airport, our hotel is also near many businesses such as GE Healthcare, University of Vermont, St. Michael's College, General Dynamics and Goodrich. Both business and leisure travelers love to stay at our 100% Non-Smoking hotel in South Burlington as it's located less than five miles away from many of Vermont's best attractions including the Shelburne Museum, Shelburne Farms, Vermont Teddy Bear Factory, and Church St. Market Place. Other popular area attractions include the University Mall, Cairns Arena, Ben and Jerry's Ice Cream Factory, Stowe, and Sugarbush Ski Resorts. During your visit to Vermont, enjoy amenities that include a heated indoor pool, hot tub, saunas, and fitness center, and try our complimentary 'Smart Start' breakfast bar featuring the exclusive Holiday Inn Express Cinnamon Rolls, eggs, and sausage or bacon daily. Book your Burlington vacation at this Holiday Inn Express. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Burlington South
- Holiday Inn South Burlington
- Holiday Inn Express South Burlington
- Comfort Inn South Burlington