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Holiday Inn Express Hotel & Suites Burlington South
Ranked #8 of 11 Hotels in South Burlington
Boucherville, Canada
1 review
“All you need.”
4 of 5 bubbles Reviewed May 21, 2012

Large room, very clean, comfortable beds.
Breakfast buffet was very good: Eggs, saucisse, pancakes, toast, bagel,cerals, yogourt, fruits, cinammon rolls...
5 min. car ride to Burlington Church street.

I will come back with my family.

  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chantal l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StacyGermond, General Manager at Holiday Inn Express Hotel & Suites Burlington South, responded to this review, May 29, 2012
Thank you for sharing your positive review of our hotel with the TripAdvisor community. We look forward to your next stay with us when you are back in the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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436 reviews from our community

Traveler rating
    83
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    125
    42
    19
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
New York, NY
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed May 18, 2012

A perfectly pleasant hotel. Everything in our room was clean and functional, and the free hotel breakfast had nice variety and some decent hot options. There is free wireless internet, an indoor pool, and a fitness center, all of which were in working order. There is no room service but there's a good breakfast and several local restaurants that will deliver.

Note that the hotel is not located in downtown Burlington (which has a nice, walkable city center on the lake). Then again, hotels located in downtown Burlington run $25 more per night, and it's an easy 5-10 minute drive to get there, so it wasn't a big deal. You won't get much of a view of the lake from here, either, but if you have a car, you do have easy access to a lot of nearby restaurants and other services on this strip of highway. There's one restaurant directly across the parking lot, too.

The architectural quirk of this hotel is that because it "steps" up the hill, not every elevator takes you all the way down to the lobby floor, so you may end up accidentally taking an elevator from the 3rd floor to the 2nd and then taking another to the first floor. It takes some getting used to, but it really isn't a big deal, and there is parking near all the rooms.

This was a good stay for the price and a better deal than many places near Burlington, so I'd recommend it for convenience, if not for charm.

Room Tip: First and second floor rooms have easier elevator access to the lobby. No rooms have a particularly...
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  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank field-guide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StacyGermond, General Manager at Holiday Inn Express Hotel & Suites Burlington South, responded to this review, May 29, 2012
Thank you for sharing your thorough review of our hotel. We're all very pleased that your stay here was such a positive experience, as we work hard to provide each and every guest with the very best in comfort and service. Thank you again for sharing your experience with the TripAdvisor community, and we'll look forward to your next stay here at the Holiday Inn Express South Burlington!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
221 reviews
185 hotel reviews
common_n_hotel_reviews_1bd8 416 helpful votes
3 of 5 bubbles Reviewed April 30, 2012

Stayed for one night while in the area on business. As others have mentioned, the guys at the front desk (didn't get their names) were extreamly friendly and helpful.

The property itself is just OK. I found my room to be a bit on the small side, and dated. It was relatively clean, but didn't have a work desk (just a table) and "office style chair". This is important when on the road for business. Also, the AC unit was extreamly loud, and the beds were not firm, feeling kind of worn out.

TV was nice with ample stations, and the Wifi also worked well.

Breafast was typical HIX, and while I didn't use it, the pool looked quite nice.

I will try somewhere else if back in the area.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ToSquareBob1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StacyGermond, General Manager at Holiday Inn Express Hotel & Suites Burlington South, responded to this review, May 29, 2012
Thank you for sharing your recent experience with the TripAdvisor family. We are very sorry that the air conditioner was noisy in your room, in the future please mention this to the front desk and we will be happy to fix the issue for you. We are glad that you enjoyed your breakfast, our new flat screen TVs and the complimentary WiFi. I would like to invite you to contact me directly at (802) 860-6000 upon your return to the area so that I can ensure that you will be pleased with your accommodations. Thank you.
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North Kingstown, Rhode Island
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed April 28, 2012

Stayed at this property April 10th. Then when my car broke down, it turned into the 10th, 11th and 12th. I must say that the hotel staff was Outstanding and especially Stacy and Walter at the front desk. It was an exacerbating trip and they just went so far out of the way to assist and make it a better experience. The hotel itself is above average: rooms, breakfast locations and value. I will be staying at this property whenever I am in the Burlington area from now on.

Room Tip: stay in the 400 building on the odd side - you face the woods, very quite.
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  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NKTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StacyGermond, General Manager at Holiday Inn Express Hotel & Suites Burlington South, responded to this review, May 29, 2012
Thank you for sharing your review of our hotel. We are glad that we could be a place of respite while you dealt with your car issues. Thank you again for your feedback, we look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed April 25, 2012

I book this hotel through a third party booking web site and got it for a very good price; I paid around $70.

The room was not too bad. Keep fairly clean and was comfortable enough. As I do at every hotel I stay, I checked for bed bugs; Glad to say that I found none and no evidence of any other undesirable pest.

The front desk clerk was friendly and welcoming. He helped us figure out our way around Burlington. The warm chocolate chip cookies in the lobby were a nice touch, and the kids loved it.

The pool was opened until 11pm, which thrilled my children (and I enjoyed a nice swim as well). I did not let them use the hot tub because the water looked murky and I was not sure of it's cleanliness.

The best part of the stay was the continental breakfast the following morning. Considering the space and the facilities that the staff had available to prepare the food, we had quite a selection. We all enjoyed our breakfast and for the most part we enjoyed our stay.

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mztrixx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StacyGermond, General Manager at Holiday Inn Express Hotel & Suites Burlington South, responded to this review, May 29, 2012
Thank you for taking the time to share your thoughts and your experience at our hotel with the TripAdvisor community. We are all very glad that you found your room clean and comfortable and that enjoyed your breakfast and our helpful staff. Our hot tub is drained and cleaned nightly, I apologize that you did not find it inviting. Thank you again for your review and we hope to see you and your family again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 bubbles Reviewed April 25, 2012 via mobile

The staff was very professional and helpful. In particular, I would like to comment on how friendly Emily from b-fast was. Also, Brenan from front desk made sure I had a fridge for my father who needed to store medicine. The stay was only for one night, but it made me feel at home knowing the amenities mirrored the HOLIDAY INN EXPRESS that I work at in Maline, NY. The blazers that the front desk staff wore was dazzling. What more is there to stay? Great job & keep it up everyone.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erica2380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StacyGermond, General Manager at Holiday Inn Express Hotel & Suites Burlington South, responded to this review, May 29, 2012
Thank you for taking the time to share your positive thoughts on our hotel and employees. We are delighted that you and your family came to stay with us and that you enjoyed your stay. Our guests make coming to work a distinct pleasure!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
plainfield
1 review
1 of 5 bubbles Reviewed April 21, 2012

We made accommodations for a one night stay, needed a wheelchair, said they had one. Got there, there was not one, had to put our 81 year-old mother in an office chair to get her to her room. Once in the room, the pullout couch had mice poop & all kinds of crumbs on in it, had to get the night crew to vacuum it up. We wanted some bottled water, (it was midnight when we got there), were told the only bottled water was locked up in the pool area, come to find out, the front desk clerk had some they give out to people when they ask for it, we did not receive any. Pubic hairs all over the bathroom floor, THE MOST GROSS PLACE IN VERMONT!! If it had not been midnight, and not with my elderly mother, we would have left immediately. After being there for 1-1/2 hours they finally found us a wheelchair that was at least 50 years old, from another Holiday Inn. Unbelievable gross experience!!!!! & NO we did not pay them!!!!!

Room Tip: Don't stay here, don't even think of staying here!!
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  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andrea101Plainfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StacyGermond, General Manager at Holiday Inn Express Hotel & Suites Burlington South, responded to this review, April 23, 2012
Thank you for your feedback. Let us first apologize for the inconvenience and uncomfortable situation you and your mother experienced during your stay. This property indeed does not have a wheelchair available for guest use, however upon realizing the misunderstanding that was had and your need we did secure one for your use from another hotel in the area. As well, are in process of purchasing one for future requests. We apologize that the cleanliness and service level you received was not up to your standards. We take all guest comments very seriously and investigate any concerns immediately. It is our primary goal to exceed your travel expectations and we welcome your feedback. It is this feedback that allows us to continue to raise our standards and reinforces our procedures.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Hotel & Suites Burlington South

Property: Holiday Inn Express Hotel & Suites Burlington South
Address: 1720 Shelburne Road, South Burlington, VT 05403
Phone Number:
Location: United States > Vermont > South Burlington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 11 Hotels in South Burlington
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Burlington South 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
South Burlington hotel offers great location in beautiful Vermont. Enjoy a comfortable stay at our Holiday Inn Express Hotel of South Burlington. Our convenient Vermont hotel is located just minutes from Lake Champlain, bustling downtown Burlington, and the Burlington International Airport. When you're ready to travel, our South Burlington, VT hotel offers a free 24-hour shuttle service to the Burlington International Airport (BVT). In addition to being convenient to the Burlington airport, our hotel is also near many businesses such as GE Healthcare, University of Vermont, St. Michael's College, General Dynamics and Goodrich. Both business and leisure travelers love to stay at our 100% Non-Smoking hotel in South Burlington as it's located less than five miles away from many of Vermont's best attractions including the Shelburne Museum, Shelburne Farms, Vermont Teddy Bear Factory, and Church St. Market Place. Other popular area attractions include the University Mall, Cairns Arena, Ben and Jerry's Ice Cream Factory, Stowe, and Sugarbush Ski Resorts. During your visit to Vermont, enjoy amenities that include a heated indoor pool, hot tub, saunas, and fitness center, and try our complimentary 'Smart Start' breakfast bar featuring the exclusive Holiday Inn Express Cinnamon Rolls, eggs, and sausage or bacon daily. Book your Burlington vacation at this Holiday Inn Express. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Burlington South
Holiday Inn South Burlington
Holiday Inn Express South Burlington
Comfort Inn South Burlington

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