I had booked this hotel earlier this spring through the TripRewards web site, the official online vehicle of the Days Inn.
I received an excellent rate and had planned a getaway for myself and my wife to the Burlington area. I received my confirmation e-mail that confirmed my reservation and the rate.
In addition, this was a non-refundable rate, I had no option to cancel but I had no plans to so this was not a concern.
However, last week I received a phone message from the Days Inn telling me that they had quoted me the wrong rate and that my reservation was being canceled. They gave me the option to rebook at a considerably higher rate.
Of course, being quite frustrated, I declined. I am now left scrambling to find a hotel since I believed that I already had a reservation in place.
I have e-mailed the Days Inn corporate office about this incident and they have yet to reply a week later. This leaves me with the impression that you should not book at this hotel and expect them to honor anything that is confirmed at the time of booking.
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- Also Known As:
- Days Inn Shelburne/Burlington Hotel Shelburne
- Shelburne Days Inn