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Best Western Inn & Suites Rutland-Killington
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Reviews (580)
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All reviewsfull kitchenseparate buildingsqueen suitewafflesgreen mountain coffeequiet locationgreat place to stayrutland killingtoncomplimentary breakfastwould highly recommend this hotelnice roomwould stay againcookiesski tripbreakfast roombeds were comfortablesausage
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304 - 309 of 580 reviews
Reviewed July 28, 2014 via mobile

This is a review you definitely want to read!My Husband decided to take me on a motorcyle trip for lunch Saturday. He never mentioned where we were headed and I never asked; seeing that I was just thrilled to spend the day out of the house.To my surprise he drove us right out of NYC and all the way up North till we arrived at
Manchester,Vermont. He had planned for us to eat at Gringo Jacks (Excellent Choice) which will get its own review! After, unwinding from the long ride and having a great meal. We decided that it would be more exhausting to ride back and therefore decided to find a nearby hotel to spend the remainder of our afternoon/night. After several unsuccessful attempts and no available vacancies.I decided to look further up North to a nearby town Rutland. I spotted the Best Western Inn and Suites. So upon my suggestion My husband called and spoke with a very friendly hospitality clerk named Heather. She was courteous and helpful in assisting us to secure their last avail room, a Queen Suite. Not knowing what to expect on our now impromptu trip we headed to the Hotel. Upon arriving I was impressed to see a visibly cared for property,and took immediate notice of their Motorcycle wash station under their port outside their Main Bldg. I knew my husband would appreciate the wash station as soon as he saw it! Once we stepped inside we were greeted by Heather and her supervisor Carolyn. They both went above and beyond our expectations. They were attentive to our needs, supplying us with any essentials avail,toiletries and information needed to make our stay comfortable. Once we arrived to our Suite I was even more impressed with how beautiful the Suite was! Everything was immaculate, spacious, clean and functional!From the Foyer,Kitchen Area, Dining Area, Liv Room, Bathroom To Bedroom and Even the closet space. Everything was perfect! The beds were as
comfortable as my temperpedic bed at home, which I slept like a baby
on! The following morning came torrential rain which put us both into a forced vacay. However, Carolyn and Heather came the rescue and helped us secure another night in our magnificent suite! We also were able to Enjoy their complimentary breakfast and Met Tammy who also works for the establishment. She too was friendly and made us feel welcome as we now were stranded.It's now Monday Night and My husband and I are still here on a spontaneous adventure! A Huge Thank You to the Professional, Courteous,And Amazing Staff at The Best Western Inn and Suites/Rutland; because of your exceptional service My husband and I plan on returning for future trips!

  • Stayed: July 2014
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3  Thank EmmyAcosta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelerfromVT, General Manager at Best Western Inn & Suites Rutland-Killington, responded to this reviewResponded July 30, 2014

Such wonderful things to say about us - we want to frame your review to continue to drive us and keep providing the positive guest experience for everyone. We thank you for the commens but they really hit home when you specifically state someone's name. That allows me to reach out to them and let them know that they performed exceptionally well. This is how we play as a team here and how we continue to provide excellent customer experiences. Thank you - and your husband for such a fine review and everyone is already talking about seeing you again when you return! Have a great day and keep on biking! Coleen Lio, General Manager

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Reviewed July 27, 2014

I would stay here again in a heartbeat! First I was thinking it was a little farther than i wanted to stay, but I was so VERY glad I did! The hotel was extremely clean, and everyone was very pleasant and helpful!

  • Stayed: July 2014, traveled solo
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Review collected in partnership with Best Western
1  Thank Betsy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelerfromVT, General Manager at Best Western Inn & Suites Rutland-Killington, responded to this reviewResponded July 30, 2014

So glad you made the effort to drive out of your comfort zone to find us! I will pass your comments on to our housekeeping department so they know they are doing a great job. It's comments like yours that just make our day and encourage us to keep trying to improve. Our goal is to provide a safe, comfortable home away from home experience. Thanks again. Coleen Lio, General Manager

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Reviewed July 24, 2014

This is one of our favorite hotels to visit every summer. We have been coming here for over 7 years. They have lovely suites, nice heated outdoor pool, tennis courts, and play area for the kids. Every wednesday evening in the summer the management hosts a BBQ for all the guests. We never miss this. It is close to the beautiful Green mountains with many trails for hiking. Also Rutland has many beautiful churches and throughout the summer has concerts in the park. The area is surrounded by many beautiful lakes and areas such as Manchester for fabulous shopping. Something for everyone. We love it here.

  • Stayed: July 2014, traveled as a couple
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Review collected in partnership with Best Western
1  Thank HANS V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelerfromVT, General Manager at Best Western Inn & Suites Rutland-Killington, responded to this reviewResponded July 25, 2014

It's return guests like yourself that confirm why I love my job so much! We appreciate the wonderful words and your description of our area - I couldn't have said it better myself! Hope you had another great stay with us in our fabulous one-bedroom spacious suites. It's the best way to go when you have some time on your hands to unwind! We will be looking for you again down the road! Thanks again. Coleen Lio, General Manager

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Reviewed July 23, 2014

Our room was clean, beds comfortable, and the staff was awesome. There is a well stocked, excellent complimentary breakfast with coffee 24/7. The front desk folks are very helpful with cheerful attitudes. There is a nice salt water pool, tennis court and workout room. The entire staff is awesome and always ready to help. This hotel is alway our choice when we are travaling to the Rutland area.

  • Stayed: July 2014, traveled as a couple
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Review collected in partnership with Best Western
Thank 1959_radiology
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelerfromVT, General Manager at Best Western Inn & Suites Rutland-Killington, responded to this reviewResponded July 25, 2014

Super! Thanks for the awesome review. I agree, I think our team does an outstanding job at taking care of our guests and I will be sure to share your comments with them at our next meeting. Glad our accomodations with our pool, tennis courts and complimentary breakfast met all of your needs. A great day for all! Thanks again. Coleen Lio, General Manager

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Reviewed July 16, 2014

Really nice room - the 2 Queen with sofa-bed was actually a very spacious 1 bedroom apartment. Clean, comfortable beds. The AC in the bedroom was a bit musty, and the breakfast was just "pretty good" but overall, I would still recommend it.

  • Stayed: July 2014, traveled with family
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Review collected in partnership with Best Western
Thank claudiaw882
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelerfromVT, General Manager at Best Western Inn & Suites Rutland-Killington, responded to this reviewResponded July 18, 2014

Thank you so much for the nice review. I will be more than happy to share with my staff. Please let us know why breakfast was only "pretty good" as we are always looking for ways to improve it. Just recently we were able to add glutin free cereal and soy milk. Many folks have allergies and we try to be able to accomodate everyone. We rotate our hot items every day, but maybe there was something you liked that we did not have out. Always try and mention and tips for us as we want to be sure everyone is satisfied. Don't hesitate to stay with us again on your next visit! Coleen Lio, General Manager

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