BED BUGS!!!!! STAY AWAY FROM THIS HOTELl!! EXTREMELY UNPROFESSIONAL OWNER/MANAGER.
Booked this 2 star hotel through Priceline. The front desk girl was very nice and upon inspection, I was pleasantly surprised with the room decor. I made my usual room inspection and everything looked fine. Luckily we did not unpack, left room and returned about 9:30 to find three bed bugs on the side of the box spring. I called the front desk and they immediately moved us five doors down (told us no other rooms available in other wings) to Room 418. The front desk clerk was apologetic and said that management would contact me the next day. The cleanliness of Room 418 was in drastic contrast to our original room which I think was 410. My daughter stepped on a thin 12" silver wire that was bent and laying on the carpet, hair was in the tub and bathroom, a thick layer of dust was on the lamp and the room was 85 degrees. It was too late at this point to find another hotel (daughter was also getting sick), so we put luggage in the bathtub and hoped for the best. Needless to say, it was hard to sleep since the air conditioner was not powerful enough to cool the room quickly and we were worried about bed bugs. We were told that night that they had never had bed bugs, but when I went back to our old room to retrieve something we thought we forgot, the beds were torn apart, head boards were off the walls and an extremely toxic fume from a canister was being pumped into the room. One breath of this fume, and I choked for an hour. I just hope that not too much of this toxic fume got into the adjoining rooms.
The next day, the owner/manager would only speak with me by telephone. I requested a full refund and to be "walked" to another hotel for our second night since we would have to go through all the bed bug precaution hassles with our luggage. The owner/manager was irrational, continued to accuse me of disliking her (hmmmm), and agreed to the refund but refused to "walk" us to another hotel. She said that they could not process a refund right away since Priceline was "closed" on weekends, so I immediately contacted Priceline and informed them of the situation. Priceline was great and confirmed and processed everything immediately.
The employees of this hotel are made to suffer with a tyrannical employer because there are very few jobs in this area of Vermont. They try their best to provide guest satisfaction, but it is impossible for them to accomplish this with their hands tied by unprofessional management. I did find out that bed bugs have been an ongoing problem in the second floor "400" wing for quite some time. The hotel just won't pay to have a proper extermination, but instead, chooses to detox one room and force bed bugs into adjoining rooms.
STAY AWAY FROM THIS HOTEL . . . and pray for good new jobs to become available for the long suffering employees of this Indian descent managed hotel.
We ended up moving to the Comfort Inn down the street. The Comfort Inn was great and had extremely nice personnel, amazingly comfortable beds and a great comp breakfast.
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- Also Known As:
- Red Roof Inn Rutland - Killington Hotel Rutland
- Red Roof Inn Killington
- Rutland Red Roof Inn