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“Exellent Customer Service”

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Holiday Inn Rutland-Killington Area
Ranked #4 of 12 Hotels in Rutland
Reviewed December 2, 2013

I have to been in the Rutland area on business at least 7 times a month and I stay here because I'm treated so well. Megan seems to always check me in and not only does she acknowledge my IHG membership, she geniunely makes me feel welcome. She has a firm gasp of the area and has helped me with getting around this town and where to go and what to do. I will continue to stay here and appreciate the great customer service. Also, the hotel is improving itself with renovations but it has not affected any of my stays. Great effort on their part.

Room Tip: check in first before bringing in luggage as you might be directed to drive you car around back wher...
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  • Stayed: November 2013, traveled on business
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Thank thejake_lynch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hivermont, Guest Relations Manager at Holiday Inn Rutland-Killington Area, responded to this reviewResponded December 15, 2013

Dear thejake_lynch,

Thank You so very much for your great comments.We appreciate and value your repeat business.It gives us immense pleasure to serve you time and again.

Sincerely,

Hotel Guest Relation.

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288 - 294 of 491 reviews

Reviewed November 27, 2013

I happened to stay at the Holiday Inn for one night. It was under renovation but that really had no impact on my stay. My room was outstanding, I assume it had been renovated already. I was tired from driving all day and decided to just eat in the hotel restaurant. Wow, was I surprised the food was excellent! They also allowed me to bring my dog. All in all a very pleasant stay, I would definitely stay here again.

  • Stayed: November 2013, traveled solo
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1  Thank Badb88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hivermont, Guest Relations Manager at Holiday Inn Rutland-Killington Area, responded to this reviewResponded November 28, 2013

Dear Badb88 ,

Thank You for your excellent review especially when it comes from a seasoned traveller .We are very eager to serve you again in the future, and hope to make your next stay even more enjoyable.Thank you for your patronage.

Sincerely,

Hotel Guest Relation.

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Reviewed November 16, 2013

I recently stayed at the Holiday Inn Rutland/Killington hotel and I loved it! I enjoyed everything about my stay. This was my first time staying at this hotel and I would do it again!!! Absoultely loved it!!! My room was very clean and it smelled good too. I stayed in room 105 and the Housekeeper Brittany did a wounderful job in my room. I stop her and ask her for directions and she didn't hesitate on giving me the directions. The resturant staff was very friendly as well. Deb is such a wounderful person. Very professional at her job I most say. I will be returning to the hotel in January, and I will be bringing family with me this time to go skiing up on killington. Thank You for the wounderful experience that I endured while I stayed there.

  • Stayed: November 2013, traveled solo
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1  Thank Justin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hivermont, Guest Relations Manager at Holiday Inn Rutland-Killington Area, responded to this reviewResponded November 18, 2013

Dear Justin M

Thank you for your great feedback.Our staff members appreciate your encouraging words.
We hope to be able to serve you again sometime soon.

Sincerely ,

Hotel Guest Relation.

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Reviewed November 16, 2013

For $130, I expect a decent room. I don't care if it's a little dated or if they are doing renovations in the hotel, but it needs to be clean and this place IS NOT clean. There was dried blood on oour blanket, a can of chewing tobacco on the floor, the bathroom had urine and hair all over it, and the pool and hot tubs were gross as well. The only good thing about this place was the woman at the front dest. She was extremely nice and helpful. But overall, save your money and go to another hotel!

  • Stayed: November 2013, traveled as a couple
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1  Thank Alyssa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hivermont, Guest Relations Manager at Holiday Inn Rutland-Killington Area, responded to this reviewResponded November 21, 2013

Dear Alyssa G

We regret that we have fallen short in our commitment to you.Your review has received our top attention enabled us to put certain practices in place which will enhance your next stay with us.We hope to see you post renovations.

Sincerely

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Reviewed November 16, 2013

although the hotel is under renovetion everyone was so nice even the constrution workers. I was impressed at the cleaniness of my room and would like to mention my housekeeper Christal N for the great care she takes in her rooms. I would definitely recommend staying here to all my friends and family.

  • Stayed: November 2013, traveled on business
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Thank eh71365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hivermont, Guest Relations Manager at Holiday Inn Rutland-Killington Area, responded to this reviewResponded November 18, 2013

Dear eh71365,

We appreciate your review and positive comments,Thank you so much for your feedback.

Sincerely,

Hotel Guest Relation.

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Reviewed November 14, 2013

I have been in residence at this hotel for 10 weeks. During that time the hotel has been under continuous renovation. The renovation effort has been minimally invasive to my stay. The staff is wonderful, they smile and are helpful in a genuine manner. The hotel is clean and always in good repair. My room is excellently kept up by Shelly. Breakfast is very consistently excellent, with the staff assisting you in getting in and out quickly. The pool & hot tub area have an adjoining out door space with tables. This area along with the gym was recently refurbished. I have walked through the other two top listed hotels and find this one much more to my liking.

Room Tip: Park at entrance 3 or 4 might give you a more protected parking space from bad weather.
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  • Stayed: October 2013, traveled on business
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Thank baccav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hivermont, Guest Relations Manager at Holiday Inn Rutland-Killington Area, responded to this reviewResponded November 15, 2013

Dear baccav

Thank you very much for taking the time and reviewing us.We appreciate your patronage and if there is anything we can do to make your stay even more enjoyable do not hesitate to ask any of our guest service representatives.

Sincerely,

Hotel Guest Relation.

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Reviewed November 12, 2013

I typically don't write reviews- however, I must say that both the manager on duty Megan and Roland were helpful to me while I stayed here. They both went out of their way to help me out when I needed help when I lost my charger. They were both very polite and nice. There is construction going on currently but overall the hotel is looking to be improving drastically- the room was very clean. I would stay here again for sure.

  • Stayed: November 2013, traveled on business
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Thank doubleAA970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hivermont, Guest Relations Manager at Holiday Inn Rutland-Killington Area, responded to this reviewResponded November 14, 2013

Dear doubleAA970

We are so pleased that you had a great stay with us! Thank You for your wonderful review. It was our pleasure to serve you. We hope to see you again soon!.

Sincerely

Hotel Guest Relation.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Rutland-Killington Area

Address: 476 Holiday Drive, US Route 7 South, Rutland, VT 05701-4887
Phone Number:
Location: United States > Vermont > Rutland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 12 Hotels in Rutland
Price Range: $110 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Rutland-Killington Area 3*
Number of rooms: 151
Official Description (provided by the hotel):
Ideally situated in the heart of Vermont, the Holiday Inn Rutland/Killington is centrally located with easy, scenic access to Vermont's many historical, cultural, shopping and recreational attractions. Our hotel and its friendly, experienced staff consistently earn the area's highest ratings for facilities and guest service. Winner of Rutland Herald's "Reader's Choice" favorite full service hotel, the Holiday Inn Rutland/Killington offers more facilities, services and amenities under one roof than any other local hotel. Plus convenient access to three of the east's best skiing and riding mountains, including Killington, Okemo and Pico. Here in Rutland, we offer the most complete hotel facilities and services in the region, all served up with that good old-fashioned country hospitality that makes you feel right at home. From a warm welcome to assistance with planning itineraries, we’re at your service 24 hours a day. Furthermore, the Holiday Inn Rutland/Killington offers you resort amenities like an indoor heated pool, whirlpools, fitness center, restaurant, lounge and conference center - to make your stay ideal. Whatever draws you to visit Vermont - a piece of history, a slice of Americana or a taste of the great outdoors, we invite you to sample the flavor of the region, with the Holiday Inn Rutland/Killington. ... more   less 
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Also Known As:
Holiday Inn Rutland/Killington Hotel Rutland
Rutland Holiday Inn

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