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“Holiday Inn Rutland Stay”

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Holiday Inn Rutland-Killington Area
Ranked #4 of 12 Hotels in Rutland
Burlington, Vermont
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Holiday Inn Rutland Stay”
Reviewed August 2, 2013

I was a vendor at an event held in the ball-room. The staff could not have been more helpful to make sure we had all we needed for a successful outcome. Even though I arrived very early to set up, the room was beautifully ready and the staff was almost running when I asked for something I had not previously asked for.
After the event (which was late evening) somehow my car's battery had died and the hotel's owner personally made sure I got a jump start and calmed me letting me know whey would make sure everything would be ok. I live far from Rutland and would have been stranded. Because of their kindness I felt safe knowing all was in good hands.
Weather it's business or pleasure, this Holiday Inn is a place that's one to be noticed in a great way.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Valerie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hivermont, Guest Relations Manager at Holiday Inn Rutland-Killington Area, responded to this review, August 4, 2013
Dear Valerie M

Thank You for reviewing us and making us feel so very special at what we consider our way of life here at Holiday Inn.It is in our blood to go over and beyond for our guests.Our goal is to welcome each and every guest and shower them with Hospitality so that we can do it time and again.It is comments such as yours that we strive for.We hope to see you again on your return visit.
Thank You for your kind words.

Sincerely

Hotel Guest Relation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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457 reviews from our community

Traveler rating
    158
    129
    103
    48
    19
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134
94
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129
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 31, 2013

Arrived...first room damp...stucco peeling from shower ceiling....nose started to clog and eyes burned from air quality....insisted on immediate move. 2nd room.... Air quality only marginally better...window however only locks with 1/2 inch PVC conduit plastic tube wedged in window well. All this for $130.00 a night!

Worst experience I've ever had in a hotel!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pcva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Rutland-Killington Area, responded to this review, August 15, 2013
Dear Pcva,

I would like to thank you for your review and apologize that your experience with our hotel did not meet your expectations. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Regards,

Brenda J.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed July 30, 2013

I was very surprised when my room at a rate of $109 was much nicer than my room in Burlington, VT at an upscale hotel which cost me $259, The flat screen was larger and had many more channels including free HBO and Showtime and the bedding was nicer and the beds more comfortable. I booked a 2 day training at the hotel and was astounded by the service that I received. It's my organization's new training location in Rutland and I'm in the process of switching 5 more days of training this month and next to the Holiday Inn. The sales, catering, and front desk staff were exceptional and the sales manger makes mean pitcher of iced coffee light and sweet. I'm staying there again tomorrow and since I loved my room, they reserved it for me. I have mobility issues and the staff thought about my comfort despite me arriving a cranky and frazzled guest. They are currently renovating areas of the hotel. Don't dismiss it. Well worth the money for the staff alone! PS, the catering captain who served us accommodated special food requests with a smile. My trainees enjoyed the food and the staff and were hoping that the catering captain would be working with us again. He was just a joy to work with as was the sales manager and the front desk staff. I'll put up with a less fabulous pool to be treated with such care.

Room Tip: Ground floor room near the conference center and soda machine was amazingly quite so don't be di...
See more room tips
  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 30, 2013

Public places reflect poor housekeeping- hall carpet visibly stained, stairwells dusty, tables in the restaurant sticky. Our room was (thankfully) clean with a comfortable bed. As priority members breakfast was included. The tables around us were never cleared for the time we were there, food which was dropped on the floor stayed there and much of the buffet remained unreplenished. The hostess reminded us that a gratuity was not included but there was no pressure in that regard; there was no individual service either.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TeaLady71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hivermont, Public Relations Manager at Holiday Inn Rutland-Killington Area, responded to this review, July 31, 2013
Dear TeaLady71

Thank You for reviewing us , We take our guest reviews very seriously and make improvements as a result.Please accept our opologies as we seem to have fallen short of your expectations. We have addressed your concerns with the appropriate staff members so that your return trip is a memorable one.
We are certain to exceed your expectations on your return visit.

Sincerely,

Hotel Guest Relation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 27, 2013

We were lucky to get a reservation at the last minute as many hotels were full. When we arrived to an overly hot room and discovered the air conditioner was broken, we were told they were fully booked. Fortunately, the staff did manage to find us another room. Here, the curtains were not as spotted but the hallway rug along the way did suffer from numerous large stains. The beds were clean and comfortable and the hotel has done some renovation. The staff was responsive to problems and polite. When we discovered the microwave was broken, it was replaced (but the new one did not fit the casing, so went on the desk.) A little more attention to cleanliness and detail and this would have been a nicer stay.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 4Phoebe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Rutland-Killington Area, responded to this review, August 13, 2013
Dear 4Phoebe,

Thank you for taking the time to post your comments. I am very happy that you found the beds clean and comfortable. I truly apologize for the not up to par experience you had during you stay with us. Rest assured that your comments will be looked into and take actions accordingly. Despite your disappointment I do hope you will return to stay with us again at some future date when you can be assured of our very best attention.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ripon, Wisconsin
Level 4 Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 26, 2013

This is an old Holiday Inn. It smells like mold and the carpets seem damp. You have to go through the pool area to get to the main desk from most rooms. The only thing that this hotel has going for it is a great breakfast.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 123Katew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hivermont, Public Relations Manager at Holiday Inn Rutland-Killington Area, responded to this review, July 31, 2013
Dear 123Katew

We appreciate your review.While we enjoy a series of great comments we have failed to meet your expectation.Currently we are under renovations and i am sure we will exceed your expectations on your return visit.

Sincerely,

Hotel Guest Relation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montpelier, Vermont
Level 4 Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 25, 2013

I stayed here for a conference and the service was very good. The hotel is convenient to a lot of outside interests and the rooms are well kept up. I would recommend this location if you are staying in the Rutland Area.

Room Tip: Rooms on the east side are more quiet
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Craig G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hivermont, Public Relations Manager at Holiday Inn Rutland-Killington Area, responded to this review, July 31, 2013
Dear Craig G,

Thank You for taking the time and posting this review.We appreciate your such kind words about our facility.Please visit us again sometime and give us another opportunity to serve your needs.

Sincerely,
Hotel Guest Relation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Rutland-Killington Area

Property: Holiday Inn Rutland-Killington Area
Address: 476 Holiday Drive, US Route 7 South, Rutland, VT 05701-4887
Phone Number:
Location: United States > Vermont > Rutland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 12 Hotels in Rutland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Rutland-Killington Area 3*
Number of rooms: 151
Official Description (provided by the hotel):
Ideally situated in the heart of Vermont, the Holiday Inn Rutland/Killington is centrally located with easy, scenic access to Vermont's many historical, cultural, shopping and recreational attractions. Our hotel and its friendly, experienced staff consistently earn the area's highest ratings for facilities and guest service. Winner of Rutland Herald's "Reader's Choice" favorite full service hotel, the Holiday Inn Rutland/Killington offers more facilities, services and amenities under one roof than any other local hotel. Plus convenient access to three of the east's best skiing and riding mountains, including Killington, Okemo and Pico. Here in Rutland, we offer the most complete hotel facilities and services in the region, all served up with that good old-fashioned country hospitality that makes you feel right at home. From a warm welcome to assistance with planning itineraries, we’re at your service 24 hours a day. Furthermore, the Holiday Inn Rutland/Killington offers you resort amenities like an indoor heated pool, whirlpools, fitness center, restaurant, lounge and conference center - to make your stay ideal. Whatever draws you to visit Vermont - a piece of history, a slice of Americana or a taste of the great outdoors, we invite you to sample the flavor of the region, with the Holiday Inn Rutland/Killington. ... more   less 
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Also Known As:
Holiday Inn Rutland/Killington Hotel Rutland
Rutland Holiday Inn

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