Prior to arriving I phones the front desk to inquire that the indoor pool was open and operational. I was told yes. After arriving and checking in we went for a swim. The pool water temperature was very cold. After complaining to the front desk we were told that he would turn it up. However the next day with a different crew we were told that the heating element is broke and was on order. They did not expect the pool to be up and running in the next several days. The pool was the reason why we came and would have cancelled if we had knowledge of it being broke. Being lied too just gave us a bad taste for the hotel.
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- Also Known As:
- Comfort Inn Trolley Square Hotel Rutland
- Comfort Inn Rutland
- Rutland Comfort Inn