There are so many good things about the Baker's Store. You can find things that are so difficult to find elsewhere. The baked goods are wonderful. Everything is high quality/well made. Unfortunately organization and service are quite spotty. Service if friendly but often inept and slow. Sticky buns run out by mid morning. Why? It is very hard to order things ahead of time, and difficult for them to find them when you do. If you phone, it is unclear whether you have reached the department you want, and calls that are transferred go to voicemail and are not returned, or do not get picked up. Prices are high but often worth it. Just don't expect quick or efficient service!