I wasn't sure what to expect from my stay, as the Capitol Plaza really is the only hotel in town. I made a reservation the day before my arrival, then adjusted it the day of arrival to save a little money by selecting a different room type. ($40 more for a king rather than two queen beds? Really?)
When I checked in around 6pm, the front desk attendant seemed less-than-thrilled to be working. When I called attention to rate on my check-in card being incorrect, he hesitated- almost as if to say "do you want me to change it?". It seems his internal better judgement won out and he manually adjusted the rate. While all of this was going on, there was a hotel staff member looking to get help with some keys. I was pretty surprised that she kept interrupting the check-in process. Finally I think she realized it was a little inappropriate and stepped back until I was all set.
I had also brought a bottle of champagne with me, and asked if room service could bring up two glasses whenever they had a chance. I was promptly pointed in the direction of the restaurant to get my own glasses. I really enjoyed juggling my luggage, coat and 2 champagne glasses while fumbling for my room key.
The room was very nice and well-appointed. Everything was in good condition and I was surprised to see a Keurig coffee maker. I loved the Bath & Body Works bathroom amenities. In the morning, we realized the curtains were not very light-blocking....
As we were getting ready to leave by 11am (earliest check-out time ever...) we had housekeeping knock on our door not once, but twice. I understand they want to get a jump on cleaning the rooms, but maybe a little more communication between the front desk and housekeeping would help avoid the awkward "I'm in a towel, not quite ready to leave" conversation.
I work in a boutique hotel myself and was a little disappointed with the level of service from the staff I encountered on arrival and housekeeping. On the flip-side, the staff I spoke to on the phone while making and altering the reservation were very nice and the front desk associate at check-out was very nice.
As the only game in town, I think they may have gotten a little complacent on the guest service attitude.
- Official Description (provided by the hotel):
- All the conveniences and location of a city hotel, with the charm of a VT country inn. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Hotwire, Orbitz, Priceline, Cheap Tickets and Hotel.de so you can book your Capitol Plaza reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Capitol Plaza Montpelier
- Capitol Plaza Hotel Montpelier