I'm not sure where to start about this place. I booked through Killington.com and thought I was getting a great package. We only stayed one night and were there to ski, so we weren't very picky about lodgings.
When we arrived, they couldn't find our reservation -- even though we had picked up our lift tickets under the same reservation just fine. Luckily they had one room left, a suite, and unhappily put us there. The suite cost substantially more than the room I had already paid for, and they were obviously trying to figure out how to recoup the money. We waited 20 minutes while they tried to sort out the problem.
When we did get to the room, the heat didn't work, there was no blanket on the bed, and the room was dirty. In fact, the "tell us how we're doing" comment card was covered in grease and crumbs. Disgusting. When we went down to complain, they got the heat to work (thank goodness) and handed us a blanket...which we later discovered was COVERED in toothpaste. I will say that the bed itself was clean and comfortable.
When we checked out in the morning, we were again forced to wait 20 minutes while the staff attempted to figure out our reservation. They kept assuring us we didn't owe anything, but it was unclear why they were making us wait. We walked out and told them to call us if there were issues. I got home and saw a charge for $300 on my credit card from the inn. I called furiously, and the manager told me to take it up with Killington.com. I recommended that THEY take it up with Killington.com, since I was the guest and had paid for what I bought. Management could clearly care less about their guests. I plan on calling AmEx next to dispute the charge.
A total nightmare and headache. DO NOT STAY HERE.
- Official Description (provided by the hotel):
- Cortina Inn, located in Rutland/Killington is one of Vermont’s loveliest hotel and four-season destination resort, is centrally located in the Green Mountain State only minutes from the Killington and Pico ski areas and just a few miles from downtown Rutland. Here, experience the true meaning of “relaxation” amidst the awe-inspiring beauty of the extraordinary natural environment. Virtually everything you could want is within a few steps of your door, and you’re always welcomed by a friendly staff dedicated to your every comfort.Internationally renowned for offering guests the charming hospitality of a country inn with the splendid amenities of a full service resort hotel. Cortina Inn features 57 beautifully appointed rooms and suites, all air-conditioned and many with their own fireplaces. Tastefully and uniquely furnished in luxurious contemporary décor or charming country style, every room and suite provides enviable levels of comfort and convenience. ... more less
- Reservation Options:
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- Also Known As:
- Cortina Hotel Mendon
- Cortina Inn And Resort Vermont/Mendon