We loved our previous two stays at the inn at willow pond. The rooms are large, the grounds nice, and the location is ideal. However previously the staff member that we dealt with, Christina made our experience over the top. One time when our son was driving up there by himself this summer and got lost she helped him find his way well after closing. We went so far as to send her a present in thanks. This last time we were remiss to find out that Christina is no longer at the inn. It is their loss entirely. To make it worse her replacements are sub par at best. We were checked in by an unfriendly guy and then when we called for assistance later in the evening were given a long explanation and song and dance by the woman on duty instead of just a solution to the problem. There are lots of options of places to stay in Manchester, it is the personnel that makes the difference. We suggest the owners take that into consideration when making personnel changes.
The inn itself is very nice and the lodge is beautiful and welcoming. The rooms are quite large and the rates are reasonable.
- Official Description (provided by the hotel):
- The INN at Willow Pond is nestled in the foothills of the Green Mountains and encompasses 20 scenic acres with breathtaking views of Southern Vermont's unspoiled landscape. We offer the convenience of being close to Bromley and Stratton ski resorts and are a mere stones-throw from snowshoeing, cross country skiing, and snowmobiling. After a day filled with outdoor winter activities or shopping at Manchester's many designer outlets, local shops, and galleries, you are cordially invited to unwind in our stunning post and beam main lodge or relax in your personal suite in front of the fire. ... more less
- Reservation Options:
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- Also Known As:
- The Inn At Willow Pond Hotel Manchester