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“Didn't stay because I couldn't make a reservation by telephone” 3 of 5 bubbles
Review of The Inns at Equinox

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The Inns at Equinox
Ranked #7 of 12 Manchester B&B and Inns
Hartford, CT
Level Contributor
97 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Didn't stay because I couldn't make a reservation by telephone”
3 of 5 bubbles Reviewed March 14, 2014

Maybe I shouldn't place a review because I didn't actually stay here, but I did want to place a comment that my decision not to stay was based on the Inns' customer service. After purchasing a LivingSocial coupon for the Inns, I tried on multiple occassions to call and make a reservation for a pet-friendly room. The phone rang, and rang, and rang on at least two occassions. On the third try, when I did get someone on the line, they were rude. It seemed like we were having phone problems, and eventually this person hung up on me. When I called back, this person said, "is this a wrong number? this is the third time you've called." This time, I hung up on him. I'd had enough. I claimed LivingSocial's 30-day refund on travel deals and got my money back.

Stayed February 2014, traveled with family
Helpful?
3 Thank bbyron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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202 reviews from our community

Traveler rating
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    36
    25
    13
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • German first
  • Any
English first
New York
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed March 10, 2014

We celebrated our one year wedding anniversary at the Equinox. We were slightly underwhelmed by the experience. Our room was fine, but overlooked the fire pit so was slightly loud at night and not as private as we would have liked. In addition, we had to wait awhile for the room to be ready. We spent an afternoon at the spa, and it was enjoyable. We ate dinner at the hotel, which was fine, but again not particularly memorable. If you want to stay in Manchester, this is a fine option, but I bet you could find something better for your money.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank RAC1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed March 4, 2014

good food and service in Marsh Tavern. Room we got was in god's country out back near mountain, 10 minute walk to main Inn. Reservations never mentioned we wouldn't be in main Inn with our Groupon voucher and we felt disconnected from property. Valet parking and pool a plus but pool is in separate building which almost prohibits swimming in winter. We were disappointed that gift shoppe was closed for the two days we were there with no plans to reopen. Staff seems disconnected and vague about referrals and Vermont County Store in Manchester that we were told to look for was a warehouse. So we probably won't be going back anytime soon and we felt our money was wasted, but it was a lovely property and probably good for some but not us.

  • Stayed March 2014, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank mnbegun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Maine
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed February 17, 2014

We were shocked by the small size and lack of amenities in our "superior queen townhouse"
The meanest motel 6 has a microwave, adequate dresser, desk, closet, chair.. Our room was too tiny and baerebones for any of these, not to mention very noisy. Overpriced?, you bet, even at the discount
rate.
The inadequacy of the room was tempered somewhat by the friendliness of the staff and the magnificence of the Olympic pool, stem room, spa. Food and libations, very pricy.
Luxury accommodations?? Not so much.

Room Tip: Premium rooms at a premium price are probably better.
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  • Stayed February 2014, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ron F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
83 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed February 6, 2014

DATES OF STAY 01/12 @ 01/13/14

We stayed at the Equinox Resort for a ski trip to Stratton. The resort has the main building and the townhouses. It has a great Olympic size swimming pool and workout area and spa. We stayed in the townhouses and had a room with a king size bed, the room was a good size, clean and comfortable. The resort is in a great location in the historic area of Manchester Vermont. There is a lot of shopping and restaurants close to the resort. I had a groupon and stayed midweek so the room rate was more affordable for us. The hotel staff is very accommodating and there is a restaurant onsite. I would recommend a stay at this hotel. For skiers Stratton and Bromley ski areas are about 20 to 25 minutes away.

Room Tip: If staying in town homes get a room in the back away from the parking lot.
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  • Stayed January 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank skitom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed January 8, 2014

The service at this hotel is excellent-very courteous and friendly. The hotel is in a beautiful setting; picture-perfect Vermont. The problem is that the infrastructure of the hotel cannot handle the cold.

It was bitterly cold out when we were there (-15 degrees F or colder). We were given a room on the first floor. The wind essentially blew through the walls and windows, right into the room, overpowering what passed for a heating system. The floor was so cold that we had to wear boots in the room. At night, any body parts that weren't covered by several blankets froze. We asked for the heating to be addressed after the first night, and they tried one remedy to reduce the draft. It helped a bit, but not enough. After a second freezing night, we were finally moved to a much warmer room on an upper floor.

The problem wasn't just in our room-as the hallways on the first floor were all freezing.

Cold weather in Vermont in the winter is not a surprise. The hotel has had many, many years to figure out that the first floor rooms are punishingly cold during very cold weather. They should either solve the problem, or they shouldn't rent out those rooms. (I can think of many solutions, and I don't even work there.)

Another annoyance was the complete lack of warm water in the showers at the spa. A cold shower after a storm during a blizzard, in a hotel where you have to walk outside to get to and from the spa, pool and well-appointed fitness centre, is an unwelcome shock to the system.

There was also a persistently bad odour in many areas of the first floor-most likely the result of a frozen waste pipe. We raised the issue with management, and were given a nonsense explanation.

To give my complaint some context-I grew up with even colder winters. Staying at The Equinox was like visiting an unwinterized cottage in a blizzard, and paying a lot to do it.

I would have liked to have given this hotel a good rating, as the setting and service are worth recommending. However, the most fundamental thing that a hotel is supposed to provide (more important than a posh setting and a valet) is warm shelter. They failed.

Room Tip: If it's cold, do not accept a room on the first floor. Go elsewhere.
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  • Stayed January 2014, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Denis F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sea Girt, New Jersey
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed January 7, 2014

don't know what happened to my review . Certainly would like Mark o Neil to respond . Stayed 12/30 to 01/114 . { snow predictions ] Room was terrible [523] . I shouldn't have to go out in the cold to ask for a lamp to go with the 60 watt bulb . How come no chair or table ? How come no glasses . Thanks for the water , but didn't help to take my pills . Shower filled up so I was more than ankle deep . Spotty internet service . How could you even present this room ? Iam a Starwood member , but that didn't count in this room . What a waste . Thank heaven for the Falcon Bar . Why would anyone want to go to this room ? Must say the front desk was fine . And though it's dog friendly I should have been advised of this . Too, too many . Are they all service dogs ? While i would never say never I certainly would advise stay at the Reluctant Panther & walk . As a side note what happenned to 1811 House ? stayed there nmany times before you took over . Please tell me it is not a bad as some reviews Oh & why didn't the waste baskets get emptied

Room Tip: Don't even think about staying in the townhouses unless you like dorm rooms that are way below m...
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  • Stayed December 2013, traveled solo
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank hhh1232014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Inns at Equinox

Property: The Inns at Equinox
Address: 3567 Main Street Route 7A, Manchester, VT 05254
Location: United States > Vermont > Green Mountains > Manchester
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 12 B&Bs / Inns in Manchester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Inns at Equinox 3*
Number of rooms: 45
Official Description (provided by the hotel):
The Inns at Equinox offer a traditional way to experience the charm of southern Vermont with access to all of the amenities of the Equinox Resort. The 1811 House, which is the former home of Abraham Lincoln's granddaughter, is an excellently maintained romantic country inn offering soaring mountain views and a glimpse into history. Retreat to one of 13 unique guestrooms, which delight guests with graceful details, such as canopied beds, private porches, authentic antiques, and prized artwork. The 1811 House is open seasonally, Memorial Day weekend through the end of October. The Inns thirty newly renovated townhouses have a fresh new look. Designed by sought-after interior designer Mitchell Gold for the Bob Williams Collection, this new decor includes new sofas, furnishings, light fixtures, reclaimed floor wood for side tables and area photos from local photographers. A 75-yard stroll from the resort brings you to The Dormy House, situated just off of the first tee box of our golf course. Two distinct suites offer comfortable sleeping and dining quarters with the feel of an upscale Vermont country home. A private patio is equipped with outdoor furniture for an impromptu barbecue. ... more   less 
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