My husband and I visited the Reluctant Panther in late October 2011 for one night...we were very disappointed in the condition of the room that we were given. Our room was one of the "outside houses" (unfortunately, because it was the peak fall season and they were booked we did not get to stay in the main house, and from what other visitors have stated in other reviews, I can see that they had the same opinion about the poor condition of the exterior of the "outside" house (rotting wood, peeling paint, tired over all appearance) ...on the positive side, the restaurant was very good and the main house, from what we saw, appeared nicer....my big disappointment was when I complained about it (when we were considering staying there again a few months later, and asked for some sort of compensation-perhaps a room in the main house for the same rate that we had paid for the outside room back in October), we were told that the only thing they could do was to give us a deluxe room but charge us the superior rate (and I won't forget to mention that they also have a $50 increase in that rate due to the fact that there was a horse show in the area and they would not bend on taking that fee off either). I was disappointed that they were not even the least bit apologetic and could really care less that we were not satisfied customers at all-I felt the least they could have done was to give us a room in the main house for the same rate as what we had paid for the "outside room" a few months back....If I was the general manager, that would have been a given to keep a guest both happy and returning!! Do yourself a favor and check out the Equinox or the Inn at Manchester (very nice innkeepers and will stay there for sure next time-that is why they are always booked when you call)...premium rates for sub-par rooms and lousy customer service. Won't come back...
- Official Description (provided by the hotel):
- 20 Room and Suite luxury boutique hotel located in Manchester Village. Newly renovated accommodations, marble en-suite baths, luxurious linens and robes, complimentary breakfast, parking and wi-fi. Gourmet dining experience in Southern Vermont's top-rated restaurant. An elegant vacation experience in charming Southern Vermont. ... more less
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- Also Known As:
- The Reluctant Panther Inn & Restaurant Hotel Manchester
- The Reluctant Panther Inn And Restaurant