An update to my review of 1/13/13: After reading my negative review, the owner of Echo Lake Inn called me immediately to apologize and to discuss my experience. We had a good conversation, and I was very happy with his sincere, non-defensive attitude, and also that he took the time to reach out to me personally. I believe my review was only one of a few negative ones about the inn, while there are dozens of positive ones, so he could have easily dismissed me as an isolated, grumpy visitor. He has resolved to address the situation and make amends in a way that I found very satisfactory. So five stars for service on this occasion!
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- Also Known As:
- Echo Lake Hotel Ludlow